At a Glance
- Tasks: Welcome guests and ensure their comfort during the night shift.
- Company: Join a global hotel brand committed to responsible hospitality.
- Benefits: 28 holiday days, employee discounts, and opportunities for growth.
- Other info: Friendly work environment with training and development opportunities.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Experience in hospitality and strong customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Discover the life that awaits you at Accor, visit https://careers. accor. com/
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
The Night Supervisor welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night and supervise and support the Night team.
MAIN RESPONSIBILITIES
Duties
- Conduct Night Auditor duties whilst on shift with the Porter Night Auditor
- Handle disruptive guests and ensure their discreet removal from the property if needed
- Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
- Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem
- Ensure the hotel is operating efficiently and according to hotel policy
- Ensure all public areas, outlets and the Front Office areas are clean at all times
- Issue floats
- Uphold the credit policy of the hotel - Handle guest queries regarding credit matters and report any discrepancies
- Attend and participate in meeting and training sessions provided, when requested
- Maintain responsibility for after-hours access to any closed areas
- Maintain and enforce instructions for consistent and timely back up of the computer network
- Maintain control and supervision of all audit functions
- Any other duties or projects as requested by the Manager
- Have a clear understanding of how the award affects all areas of outlets.
- Build a positive team culture with a plan for individual development.
- Complete all the appropriate paper work related to employees under your supervision.
- Health & Safety
- Notify you Manager of any reason you may not be capable of performing your tasks safely.
- Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Be fully conversant with departmental fire and evacuation procedures.
- Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests.
Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
Qualifications
- Previous experience in hotel operations, front desk, or hospitality supervision.
- Strong knowledge of hotel property management systems (PMS) and reservation systems.
- Excellent customer service and guest relations skills.
- Ability to supervise and support night shift staff effectively.
- Strong problem-solving and decision-making capabilities, especially during emergencies.
- Experience handling guest complaints and resolving issues professionally.
- Knowledge of hotel policies, safety procedures, and security protocols.
- Ability to perform night audits, reconcile accounts, and prepare daily operational reports.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during overnight hours.
- Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
- Flexibility to work nights, weekends, and public holidays.
- Additional Information
- WHAT IS IN FOR YOU
- Entitle of 28 holiday days (bank holidays included)
- Employee benefit card offering discounted rates in Accor Hotels
- Develop your talent through learning programs
- Free Bonus Breaks Voucher
- Friends & Family Rates
- Eye Test Vouchers
- Cycle to Work Scheme
- Staff Uniforms Provided
- Opportunity to grow within your property and across the world
- Friendly working Environment
- Candidates must have the right to work in the UK
Night Supervisor in Oxford employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
