Job Description
We're looking for a Reception Supervisor to join our team in Novotel Nottingham, where luxury service meets unforgettable guest experiences.
In this role, you'll be the face of the hotel - leading from the front, anticipating guest needs, and ensuring every stay is seamless, personal, and memorable. If you're passionate about hospitality and thrive on delivering exceptional service, this is your chance to shine.
What you'll be doing:
- Taking ownership of daily pre-arrival checks to make sure every detail is spot on.
- Personally welcoming VIPs, Accor Live Limitless ,and returning guests.
- Stepping in for the Assistant Front Office Manager when needed, from pre-convention briefings to group arrivals.
- Acting as the go-to contact for guests throughout their stay, resolving issues with ease and professionalism.
Why join us?
At our Hotel, every team member plays a role in shaping world-class experiences. You'll be part of a supportive, dynamic environment where your growth and development matter as much as the guest journey.
Qualifications
What we're looking for
- Experience in a guest-facing role within luxury hospitality.
- A confident, people-focused leader with excellent communication skills.
- A natural problem-solver who thrives under pressure.
- Someone with an eye for detail and a genuine passion for service.
Additional Information
The Person:
Successful candidates for the position of Reception Supervisor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.
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Reception Supervisor in Nottingham employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
