At a Glance
- Tasks: Lead front office operations and deliver outstanding guest experiences.
- Company: Join a luxury hotel in Long Eaton with a focus on exceptional service.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Flexibility to work shifts and a passion for hospitality is essential.
- Why this job: Be the face of our hotel and make a real impact on guest satisfaction.
- Qualifications: 12 months in a supervisory role, excellent customer service skills, and PMS proficiency.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking an exceptional Front Office Manager to join our team in Long Eaton, United Kingdom. As the face of our establishment, you will lead our front office operations with professionalism, enthusiasm, and a commitment to delivering outstanding guest experiences.
- Oversee and manage all front office operations, including reception, concierge, and guest services.
- Lead, train, and motivate a team of front office staff to ensure exceptional customer service.
- Implement and maintain high standards of service quality and guest satisfaction.
- Handle guest complaints and resolve issues promptly and effectively.
- Monitor and analyze front office performance metrics and implement improvements.
- Ensure compliance with all company policies, procedures, and safety regulations.
- Manage front office budgets and contribute to revenue optimization strategies.
Minimum of 12 months experience in a front office supervisory role, preferably in a luxury hotel setting.
- Excellent customer service skills with a passion for delivering exceptional guest experiences.
- Strong organizational and time management abilities.
- Proficiency in Property Management Systems (PMS) such as Opera.
- Clean driving record and a valid driver's license.
- Bachelor's degree in Hospitality Management or related field (preferred).
- Knowledge of revenue management principles.
- Flexibility to work varying shifts, including weekends and holidays.
Successful candidates for the position of Front of House Manager will be able to demonstrate clear progression in their career to date and have gained hotel revenue management experience in a competitive marketplace. You must be computer literate, have strong sales awareness and the ability to make sound business decisions in a fast moving environment.
Front Office Manager m/v in Nottingham employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
