Night Auditor in Northampton

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Our mission at Ibis Northampton Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Main responsibilities:

• To ensure all guests are attended to promptly and efficiently in the most professional way without delay.
• Check that details of regular guests are updated using Guest History.
• Ensure all diary events, flags and specials are actioned.
• Check and pass on all guest mail, messages and parcels promptly.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• To be fully aware of daily worksheet and ensure this form is used.
• Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Complete Express Check out envelopes.
• Ensure security boxes are maintained and run within security procedures.
• Report any safety hazards in the area.
• All complaints to be handled promptly and efficiently.
• Attend and participate in meetings and training sessions provided.
• Any other duties requested by the Line Manager / Supervisor.
• Ensure the correct welcome is given to all callers and guests.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Ensure all payments are handled with related paperwork.
• To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
• Process wake-up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Ensure any failures or inconsistencies noticed during shift are reported to the Line Manager / Supervisor.
• Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
• Perform any other duties within the employee’s range of competence as required by management.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Performs night security rounds.

Talent & Culture Responsibilities:

• Assist the (Department) Management Team in establishing on-going On Job Training Programs within the department to meet Brand and Service Standards.
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Health & Safety:

• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety.
• Comply with safe work practices by following Accor Health, Safety and Environment policies.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Attend and actively participate in all H&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.

Customer Relations:

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling facilities available within the Hotel.

Qualifications:

• Prior experience in a customer service or front desk role, preferably in a hotel setting.
• Experience in accounting or bookkeeping is highly desirable.
• Familiarity with hotel management software and systems.
• Strong attention to detail and accuracy in financial transactions.
• Excellent customer service and communication skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Proficiency in using computers and basic accounting software.
• Good problem-solving skills and ability to handle stressful situations calmly.
• Flexibility to work night shifts and weekends as required.
• Basic understanding of hotel operations and procedures.
• Strong organisational skills and ability to prioritise tasks effectively.
• Ability to maintain confidentiality and handle sensitive information professionally.