At a Glance
- Tasks: Welcome guests, ensure cleanliness, and provide exceptional service in food & beverage and front office.
- Company: Join Ibis Northampton Centre, where we create memorable moments for our guests.
- Benefits: Enjoy competitive pay, free meals, discounts, and career development opportunities.
- Other info: Flexible hours, including weekends, with opportunities for personal growth and development.
- Why this job: Be part of a global hospitality community and make a real impact on guest experiences.
- Qualifications: Passion for service and ability to work in a team-oriented environment.
The predicted salary is between 18900 - 23100 £ per year.
- Company Description
- Our mission at
Ibis Northampton Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are you a passionate individual, dedicated to continuously improving the quality of the hotel's services.
Job Description
Main responsibilities
- Welcoming guests in a polite and friendly manner
- Ensuring cleanliness of work areas
- Remaining polite and courteous at all time
- Welcome every guest and provide exceptional service throughout their stay.
- Personalising each interaction with guests to ensure a unique experience.
- Ensuring Ibis Standards are met and maintained.
- Serving guest in all areas of the Food & Beverage department including the Restaurant & Bar.
- Perform the tasks of order taking and maximising sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to the kitchen staff through the POS system.
- Prepare the order accordingly in the kitchen by respecting all food safety and measures.
- Check ordered meals on collection from kitchen and deliver to the guests promptly to maintain temperature and look of the items.
- Keep tables and service areas clean and tidy as per procedures.
- Maintain hygienic food service techniques during service
- Maintain the kitchen clean and tidy.
- Perform all cleaning tasks required in the kitchen.
- Complete papers about cleaning tasks.
- Take responsibility for the restaurant and bar.
- Any other reasonable request as required by your supervisor and managers.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel account ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
- Operate switchboard effectively.
- Handling all emails, phone enquires promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guests messages.
- Competent in taking reservations, upselling where possible to maximise on average room rates.
- Engage with the team to ensure hotel quality and financial targets can be met.
- Responsible for balancing banking transactions for the hotel.
- Daily reservations checks from all platforms (Accor, Booking. com, Expedia, etc.)
- Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
- Maintain the accuracy of the in-house reservations system
- Following departmental and company policies and procedures
- Complying with legislative and safety regulations
- Required to attend training sessions by company during day time.
- Working hours include weekends and public holidays.
- Additional Information
Benefits
- You can work with multinational colleagues
- Be part of a global community of hospitality industry
- Opportunity to develop your career
- A Staff Card - offering a special staff rate at our hotels
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Great work environment and colleagues
- Personal development programs
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
- Apprenticeship scheme
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Food & Beverage / Front Office Team Member in Northampton employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage / Front Office Team Member in Northampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage / Front Office Team Member in Northampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
