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- Tasks: Be the friendly face of our night reception, ensuring guests feel welcome and attended to.
- Company: Join a dynamic hospitality team dedicated to providing exceptional guest experiences.
- Benefits: Enjoy a full-time position with opportunities for growth and development in a vibrant environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others at night.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: This role is essential for maintaining our hotel's reputation for outstanding service.
The predicted salary is between 24000 - 36000 £ per year.
To ensure all guests are attended to promptly and efficiently in the most professional way and without delay. Check that details of regular guests are updated using Guest History. Ensure all diary events flags and specials are actioned. Check and pass on all guest mail messages and parcels promptly. To liaise closely with Housekeeping on information relating to rooms and lost property. To be fully aware of daily worksheet and ensure this form is used. To ensure guest registration forms are completed correctly then the computer is updated accordingly. Ensure all account postings are accurate and necessary paperwork produced. Ensure an accurate cashiering balance is performed at the completion of shifts. Ensure security procedures are maintained according to policy. Complete Express Check out envelopes. Ensure security boxes are maintained and run within security procedures. Report any safety hazards in the area. All complaints to be handled promptly and efficiently. Attend and participate in meetings and training sessions provided. Any other duties requested by the Night Manager. Ensure the correct welcome is given to all callers. Ensure the correct welcome is given to all guests. Guest Valet Parking if required. Complete all audit tasks as specified by the Night Auditors checklist. To answer as promptly as possible all incoming calls. Ensure reports are distributed. Ensure all cash and credit is handled with related paperwork. To assist every staff member with his/her inquiry and to seek assistance if the answer is not known. Process wakeup calls. Ensure necessary handover of information is passed on to the oncoming shift. Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager. Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract. Remote Work : No Employment Type : Fulltime
Night Receptionist employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarize yourself with common hotel management software and systems, as proficiency in these tools can set you apart. Being able to demonstrate your technical skills during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your customer service experience, especially in high-pressure situations. Share specific examples of how you've handled guest complaints or emergencies effectively, as this is crucial for a Night Receptionist role.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare questions to ask during the interview about the night shift operations and team dynamics. This not only shows your interest but also helps you gauge if this position is the right fit for you.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Receptionist position. Understand the key responsibilities and required skills, such as guest interaction, attention to detail, and familiarity with security procedures.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize any previous roles where you managed guest relations, handled cash transactions, or worked night shifts.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific experiences that demonstrate your ability to handle guest inquiries efficiently and your commitment to maintaining security protocols.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at AccorHotel
✨Show Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Highlight your experience in customer service and how you handle guest inquiries or complaints efficiently.
✨Familiarize Yourself with Guest History Management
Understanding how to update and manage guest history is crucial. Be prepared to discuss any previous experience you have with similar systems or how you would approach learning new software.
✨Demonstrate Attention to Detail
The role requires accuracy in handling accounts and completing registration forms. Share examples from your past work where attention to detail made a difference in your performance.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as a guest complaint or a security issue. Think of examples that showcase your problem-solving skills and ability to remain calm under pressure.
