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- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe environment overnight.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Competitive salary, birthday off, employee discounts, and wellbeing perks.
- Other info: Perfect for those who thrive in independent roles and enjoy customer service.
- Why this job: Enjoy a dynamic role with variety and the chance to make guests feel at home.
- Qualifications: Good communication skills and a willingness to learn; experience is a plus.
The predicted salary is between 26517 - 26517 £ per year.
We are looking for a reliable and confident Night Porter to join our team at ibis Styles Crewe. This is an important role within the hotel, ensuring that our guests feel welcome, supported and safe throughout the night. If you enjoy working independently, take pride in delivering great service and like a role with plenty of variety, this could be a great fit for you. This is a full-time position with an annual salary of £26,517 (£12.70 per hour).
What the Role Involves
- You’ll be the main point of contact for our late‑arriving guests and early departures, providing a friendly welcome, assisting with check‑ins and check‑outs and handling any queries that come your way.
- Overnight, your focus will be on maintaining a comfortable and secure environment for all guests and keeping Front Office operations running smoothly.
- Your duties will include:
- Supporting guests with arrivals, departures and general enquiries
- Managing reservations and completing end‑of‑day reports
- Carrying out regular security and safety checks around the hotel
- Setting up breakfast and preparing public areas for the day ahead
- Assisting at the bar, handling payments and ensuring accurate cash control
- Preparing meeting rooms and liaising with housekeeping and maintenance teams
It’s a varied role with plenty to keep you busy, and no two nights are quite the same.
What We’re Looking For
You should be someone who communicates well, stays calm under pressure and enjoys providing helpful, professional service. Experience in hotels or customer‑facing roles is an advantage but not essential. What matters most is that you are dependable, confident working on your own or with a small team and willing to learn.
What We Offer
Alongside a competitive salary and free onsite parking, you’ll have access to a range of team benefits including:
- A day off on your birthday
- Sick pay
- Employee discounts across the group
- Other wellbeing and recognition perks
Night Porter - Hotel Guest Service Assistant employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Hotel Guest Service Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Be proactive and visit the hotel in person! Introduce yourself to the management team and express your interest in the Night Porter position. A friendly face can leave a lasting impression and show that you're genuinely keen on the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and hotel operations. Think about scenarios where you've provided excellent service or handled difficult situations. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Accor, so keep checking back for new roles that match your skills and interests.
We think you need these skills to ace Night Porter - Hotel Guest Service Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Night Porter role. Highlight any relevant experience or skills that match the job description, like your ability to handle guest queries or maintain a secure environment.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at AccorHotel
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the key responsibilities like handling check-ins and ensuring guest safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's resolving an issue or simply making someone feel welcome, these stories will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a late-arriving guest or a security concern. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical night looks like. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.