Night Manager (Maternity Cover)

Compensation: up to GBP 31190.64 - yearly Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Position Overview Effectively manage the daily reconciliation of the Hotel’s trading Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift. Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation Ensure maximum guest satisfaction as well as the safety and security of the property. Main responsibilities Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting. Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department. Process all management accounts as required. Ensure that reservations details for in house-guests are recorded correctly, ie. room rates, dates of stay, authority to charge. Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue. Complete 'back up' procedures to save all data. Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics. Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation. Provide supervision and support to the Front Office team and other departments when required. Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required. Ensure that department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality. Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place. Implement training programs for all employees, conduct induction and skills training. Carry out reception duties as required. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Ensure all billing is accurate and correct monies are collected. Assist Finance Department, as required, in collection of monies owing from customers. Ensure fast settlement of travel agents commissions and assist with the accounting as requested by the Finance Department. Review guest files that are exceeding hotel limits and follow up. Ensure thorough checks on shift banking and that correct cash handling procedures are followed. Maintain the security of monetary floats and ensuring that cash handling procedures are strictly adhered to. Facilitate the smooth running of the department through adequate supply of materials and equipment. Adhere to the department budget through the Purchase Order System and inventory controls. Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards. Talent correct performance issues and counsel as required. Ensure staff presentation is consistent with Hotel staff handbook; uniforms correctly presented; name badges worn. Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel. Ensure all staff under direct supervision are managed in accordance to the Relevant Award. Ensure the employee Department Induction program is completed within 4 weeks. Health