At a Glance
- Tasks: Provide exceptional guest experiences and ensure safety during night shifts.
- Company: Join AccorHotel at Ibis Edinburgh Centre South Bridge.
- Benefits: Earn £13.95 per hour, plus hotel discounts and wellness support.
- Other info: Perfect for night owls looking for a rewarding role in hospitality.
- Why this job: Be the face of hospitality and make a difference in guests' nights.
- Qualifications: Experience with OPERA Cloud and strong customer service skills.
The predicted salary is between 29000 - 29000 £ per year.
AccorHotel is seeking a Night Receptionist for Ibis Edinburgh Centre South Bridge to provide an exceptional guest experience during night shifts.
Responsibilities include:
- Greeting guests
- Assisting in night operations
- Ensuring safety
- Handling calls accurately
The ideal candidate will have experience with OPERA Cloud and strong customer service skills.
This role offers a competitive hourly wage of £13.95 and comprehensive benefits, including hotel discounts and wellness support.
Night Front Desk Specialist - Guest Experience & Safety employer: AccorHotel
AccorHotel is an excellent employer, offering a vibrant work culture at the Ibis Edinburgh Centre South Bridge, where team members are valued for their contributions to guest satisfaction and safety. With competitive pay, comprehensive benefits including hotel discounts and wellness support, and opportunities for professional growth within a global hospitality leader, employees can thrive in a supportive environment that prioritises both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Specialist - Guest Experience & Safety
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Front Desk Specialist role.
✨Tip Number 2
Show off your skills! If you’ve got experience with OPERA Cloud, make sure to highlight that in conversations. We want to see how you can bring your expertise to enhance guest experiences at Ibis Edinburgh Centre South Bridge.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and safety. Think about scenarios where you’ve gone above and beyond for guests. We love to hear those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to create exceptional guest experiences.
We think you need these skills to ace Night Front Desk Specialist - Guest Experience & Safety
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for guests in the past, especially during night shifts!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Night Front Desk Specialist role. Mention your familiarity with OPERA Cloud and how it can help us enhance guest experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the perfect fit for our team at Ibis Edinburgh Centre South Bridge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at AccorHotel
✨Know Your Stuff
Familiarise yourself with OPERA Cloud and any other relevant software. Being able to discuss your experience with these tools will show that you're prepared and capable of handling the night operations smoothly.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for guests, as this role is all about creating a great guest experience.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a noisy guest or an emergency. Practise your responses to demonstrate your problem-solving skills and ability to ensure safety during night shifts.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s operations, team dynamics, or guest experience strategies. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
