At a Glance
- Tasks: Create memorable experiences for guests and handle requests with a friendly attitude.
- Company: Hyde London City, a vibrant and luxurious hotel in the heart of London.
- Benefits: Up to 28 days holiday, health cash plan, retail perks, and free meals during shifts.
- Other info: Flexible shifts, learning opportunities, and a chance to volunteer with charities.
- Why this job: Join a fun team and make a real impact on guest experiences.
- Qualifications: Enthusiasm for helping others; previous experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner.
We are on the lookout for a so-positive-it's-infectious Night Front Desk Agent to join us at Hyde London City. Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
Responsibilities:- Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
- Handle any phone calls and guest requests that may arise during the shift.
- Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
- Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
- Attitude: enthusiasm for helping others, confidence in answering questions, and approachable demeanor.
- Previous hotel or similar experience is a plus but not required; we provide training.
- Familiarity with Opera or a similar front desk operating system is a big advantage.
- Will be required to work flexible shift patterns which include weekdays and weekends.
- Open to ideas, embraces doing things differently, and is eager to learn.
- Motivation to be part of something bigger and have fun along the way.
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- We’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job‑related factors such as ability, work quality, suitability, experience, and potential.
Night Front Desk Agent (Full Time/Part Time) employer: AccorHotel
Hyde London City is an exceptional employer that offers a vibrant and inclusive work culture, where every team member is encouraged to embrace their individuality and creativity. With generous benefits such as up to 28 days of holiday, a health cash plan, and opportunities for personal and professional growth, employees can thrive in a supportive environment while enjoying unique perks like discounted stays and meals. Join us in the heart of London, where you can make meaningful connections and be part of a dynamic team dedicated to delivering unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Agent (Full Time/Part Time)
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Hyde London City’s social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Night Front Desk Agent, you'll be the face of Hyde for guests. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and making them feel special.
✨Tip Number 3
Be ready to showcase your enthusiasm! During the interview, let your passion for helping others shine through. Share stories about times you've gone above and beyond for someone – it’ll make you stand out as the perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Night Front Desk Agent (Full Time/Part Time)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and passion for hospitality.
Tailor Your Application:Make sure to customise your application to fit the Night Front Desk Agent role. Highlight any relevant experience or skills that match what we're looking for, like your ability to create memorable guest experiences.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for Hyde London City.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hyde London City.
How to prepare for a job interview at AccorHotel
✨Know the Brand
Before your interview, take some time to research Hyde London City and its unique vibe. Understand their focus on creating memorable experiences for guests and how music plays a role in their identity. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
As a Night Front Desk Agent, a positive attitude is key! During the interview, let your enthusiasm shine through. Share examples of how you've helped others in the past or how you enjoy making people feel special. This will demonstrate that you embody the friendly and approachable demeanour they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations at the front desk. Think about scenarios like dealing with a difficult guest or managing multiple requests at once. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they celebrate successes. This shows that you’re not only interested in the job but also in contributing to the overall atmosphere at Hyde London City.
