Receptionist in Newcastle upon Tyne

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You must be happy working customer facing at all times, from morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar, Food and Beverage and Housekeeping where applicable.

As a Multi Task Team Member you will deal with enquiries and room reservations made on the telephone, online or by email. Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start.

You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.

• Be aware of all the various departments of the Hotel and communicate effectively.
• Check guests in and out, using a computerised system.
• Familiarise yourself with the Hotel’s check in/out procedures and Reception computer system.
• Issue keys to guests and provide clear directions to their accommodation.
• Keep accurate records of which guests have arrived at, or left, the hotel.
• Provide guests with information about local attractions and places of interest.
• Direct incoming calls and help guests to make external calls.
• Prepare a customer's account when they leave the hotel, including additional items such as drinks and newspapers.
• Take payment from the customer in cash, or by credit/debit card.
• Handle queries or complaints from guests.
• Have a good knowledge of the Hotel’s charge rates and facilities.
• Ensure that all Guest Registration Forms are filled out in full.
• Maintain guest security and report anything suspicious to your manager.
• Ensure that all monies are accounted for and available for collection and inspection.
• Have a good knowledge of the Hotel’s policy relating to Health and Safety and Fire Evacuation Procedures.
• Assist in emergencies, helping people evacuate the building and calling emergency services.

• Provide excellent counter and table service [when applicable] to the hotel’s guests.
• Maintain close daily communication with the kitchen regarding orders and special promotions.
• Ensure that designated bar is set up and fully stocked to the required standard [when applicable].
• Maintain the highest standard of food and general hygiene.
• Ensure that till operation procedures are followed and all security procedures are carried out.
• Ensure that customers receive courteous, friendly and efficient service at all times.
• Assist the management in carrying out the Departmental cleaning program.
• Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty.
• Comply with the Hotel’s Customer Care Principles.
• Attend company training as required.

• Be flexible to cover the business needs.
• Must have enthusiasm, punctuality, and reliability.
• Strong sense of ethics and responsibility.
• Ability to work independently and be self-motivated.
• Good interpersonal skills, guest oriented and service minded.
• Team spirit and good listening skills.
• Fluent in English and dynamic.
• Sales oriented and able to cope well under pressure.
• Good understanding of H&S regulations.

During the course of duty, you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times. Due to the nature of the industry, flexibility in working hours is essential.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.