At a Glance
- Tasks: Welcome guests, manage reservations, and provide top-notch service in a vibrant hotel environment.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy flexible hours, exclusive perks, and opportunities for career growth in hospitality.
- Other info: Diverse and inclusive workplace with a focus on personal development and teamwork.
- Why this job: Be part of a passionate team creating memorable experiences for guests every day.
- Qualifications: Enthusiastic, reliable, and customer-oriented individuals with strong communication skills.
The predicted salary is between 20000 - 25000 € per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You must be happy working customer facing at all times, from morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar, Food and Beverage and Housekeeping where applicable.
As a Multi Task Team Member you will deal with enquiries and room reservations made on the telephone, online or by email. Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start.
You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
Job responsibilities:- Be aware of all the various departments of the Hotel and communicate effectively.
- Check guests in and out, using a computerised system.
- Familiarise yourself with the Hotel’s check in/out procedures and Reception computer system.
- Issue keys to guests and provide clear directions to their accommodation.
- Keep accurate records of which guests have arrived at, or left, the hotel.
- Provide guests with information about local attractions and places of interest.
- Direct incoming calls and help guests to make external calls.
- Prepare a customer's account when they leave the hotel, including additional items in the final bill.
- Take payment from the customer in cash, or by credit/debit card.
- Handle queries or complaints from guests.
- Have a good knowledge of the Hotel’s charge rates and facilities.
- Ensure that all Guest Registration Forms are filled out in full.
- Maintain guest security and report anything suspicious to your manager.
- Ensure that all monies are accounted for and available for collection and inspection.
- Have a good knowledge of the Hotel’s policy relating to Health and Safety and Fire Evacuation Procedures.
- Assist in emergencies, helping people evacuate the building and calling emergency services.
- Provide excellent counter and table service [when applicable] to the hotel’s guests.
- Maintain close daily communication with the kitchen regarding orders and special promotions.
- Ensure that designated bar is set up and fully stocked to the required standard [when applicable].
- Maintain the highest standard of food and general hygiene.
- Ensure that till operation procedures are followed and all security procedures are carried out.
- Ensure that customers receive courteous, friendly and efficient service at all times.
- Assist the management in carrying out the Departmental cleaning program.
- Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty.
- Comply with the Hotel’s Customer Care Principles.
- Attend company training as required.
- Be flexible to cover the business needs.
- Must have enthusiasm, punctuality, and reliability.
- Must be adaptable.
- Strong sense of ethics.
- Autonomous and sense of responsibility.
- Ability to work independently and be self-motivated.
- Positive, good interpersonal skills, guest oriented and service minded.
- Team spirit, good listening skills and ability to anticipate.
- Good presentation and confident speaking skills.
- Fluent in English, dynamic, sales oriented, and able to cope well under pressure.
- Good understanding of H&S regulations.
During the course of duty, you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times. Due to the nature of the industry, flexibility in working hours is essential.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Receptionist in Newcastle upon Tyne employer: AccorHotel
At Accor, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued as a Heartist®. With opportunities for personal and professional growth across our diverse brands, you will enjoy exclusive benefits and recognition for your contributions. Join us in creating memorable experiences in a supportive environment that champions innovation and inclusivity, all while working in one of our stunning hotels worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's values and mission. This way, you can show how your personality aligns with their Heartist® philosophy. It’s all about making that personal connection!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for a Hotel Receptionist.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in hospitality, so put your best foot forward and show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Hotel Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Hotel Receptionist role. Highlight relevant experience and skills that match the job description, like your customer service skills and ability to handle enquiries.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially in a customer-facing role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed by us. Plus, it shows you’re keen on joining our team at Accor!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its various brands. Understand their values, mission, and what it means to be a Heartist®. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent customer service or resolved complaints effectively. Highlight your ability to create a warm and welcoming atmosphere.
✨Familiarise Yourself with Hotel Operations
Brush up on the key responsibilities of a receptionist, such as check-in/check-out procedures, handling reservations, and managing guest inquiries. Being knowledgeable about these processes will demonstrate your readiness for the role and your commitment to providing exceptional service.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly in line with the hotel's standards and arrive early for your interview. This shows respect for the interviewer's time and reflects your professionalism, which is crucial in the hospitality industry.
