At a Glance
- Tasks: Plan and execute exciting meetings and events for up to 446 guests.
- Company: Join the vibrant Pullman London St Pancras, part of Accor's innovative hospitality team.
- Benefits: Enjoy competitive salary, complimentary meals, wellness perks, and annual leave up to 33 days.
- Other info: Dynamic environment with opportunities for career advancement and personal development.
- Why this job: Be part of a fun team that values your growth and creativity in hospitality.
- Qualifications: Previous experience in meetings and events, strong communication, and organisational skills required.
The predicted salary is between 37011 - 37011 £ per year.
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
We are looking for a FUN & PASSIONATE Meeting & Events Executive who wants to join our team at our vibrant central London Hotel, Pullman London St Pancras. With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre), we now need someone to bring their Meeting & Events skills to our current team! You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies - providing excellent customer service at all times to all customers.
You will assist in planning and executing meetings, events and conferences for up to 446 guests, from start to finish. You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event. This role requires proven record of accomplishment in event management.
Responsibilities:
- Respond to enquiries from agents/clients within time limit and in a professional manner
- Practice efficient and effective yield management in line with guidelines
- Promote special offers where appropriate and maximize each and every sales opportunity
- Prepare contracts and ensure maximum conversion of all business taken in the diary
- Ensure all business is chased and departmental guidelines are followed
- Conduct show-rounds for existing bookings and for new clients
- Ensure client receives a detailed event order in advance of their event
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
- Resolve any client disputes and complaints in a professional manner and within guidelines issued
- Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48 hours of departure
- Maintain strong market awareness through competitor site inspections
- Achieving individual weekly targets
Qualifications Key Skills and Behaviours required:
- Organisation and time management skills
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is essential
- You must have previous Meetings & Events experience in a conference hotel or venue
Additional Information:
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided while on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
Salary: £37,011 per annum
The successful candidate must already have eligibility to work in the UK.
Meeting & Events Executive employer: AccorHotel
At Pullman London St Pancras, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to grow and thrive. As a Meeting & Events Executive, you will enjoy a range of benefits including complimentary stays at Accor properties, wellness perks, and generous annual leave, all while working in the heart of London. Join us to not only advance your career in hospitality but also to be part of a team that values passion, creativity, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting & Events Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
