In-Room Dining Coordinator, The Savoy Hotel
- Contract
- Job-Category: Food & Beverage
- Job Type: Temporary
- Job Schedule: Casual
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Local discounts for F&B and retail
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
🏆 Talent Development Team of the Year
Department: IRD Food & Beverage
Inspired and Supported by:In Room Dining Manager
Salary: £18,70 per hour including service charge (0-hour Casual contract)
Your purpose will be:
As a inroom dining coordinator you will beresponsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephoneor verbally, processing these orders accurately and timely using the POS terminal. Making sure to communicatewith the supervisor, butlerand chef on duty regarding the orders and any special requests.
You will be accountable for:
Communicatingwith various other departments,usingMicros &RMS appforroom clearance, room changes, checking status of the roomsand amenitydelivery.
Printingdailyreports
Updating VIP list
Assisting the department withany otheradministration andanyother duties as and when requested
Assisting the IRD manager with achieving high scores onvariousguest satisfaction surveys, recognizing repeat guests and following standard procedures
Your key responsibilities & contribution will be:
Answering all telephone calls and prioritising these calls
Directlydealing with guestrequests and orders thatmust be donecourteously, efficiently and promptly
Havinggood knowledge ofinroom diningmenusand on-going promotionsand offeringin other F&B outlets
Providingrecommendations and suggestions to guests uponrequests
Be knowledgeable of all services, facilities and products offered by the hotel
Consider the satisfaction of all guests by ensuring prompt, courteous andefficient service at all times
Pay attention to guest orders, and know the menu thoroughly
Write down all information’s clearly and highlight special requests.
Communicate with the kitchen regarding menu questions, the length of wait, and product availability
Giving approximate delivery time to the guest according tothetime evaluation system established by the Outlet Manager and the Sous Chef.
If the order has not been sent up by time,placing a callto the guest to apologies andtore-evaluate the delivery time.
Ensure correct posting in POS system for communication to the service and kitchen department, including all information including allergen anddietaryrequirements
Assist the department to drive guest satisfaction by providing consistent guest experiences.
CoordinatingIRDWaiter/ Waitress`sand the butlers
Report positive and constructive guest feedback to the manager.
Promptly handle guest queries, complaints and all issues in a professional manner.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Ensure proper handover is given to the next shift and also to the IRD manager.
Report cleanliness and maintenance issues to the immediate supervisor
Ensure that the IRD officeand surrounding area is kept clean and organized at all times.
Ensure proper appearance and grooming while on duty.
Perform any otherreasonable duties and responsibilities as assigned.
What you will need to do this role:
Ability to communicate with the guests andanticipatetheir needs.
Ability to smile and diffuse anger naturally.
Should havevery goodtelephone etiquettes.
Have an enthusiastic and positive personality.
Profound knowledge of customer service
Knowledge of food and beverage products.
2 to 3years’ experience in similar role in a similar 5* hotel.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
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