At a Glance
- Tasks: Welcome guests and provide exceptional service at The Hoxton, Edinburgh.
- Company: Join a vibrant team in a fast-growing hospitality group.
- Benefits: 29 days holiday, food during shifts, and great discounts.
- Other info: Enjoy team parties, volunteer time off, and ongoing development.
- Why this job: Be the first face guests see and create memorable experiences.
- Qualifications: Passion for hospitality and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Luggage Porter to give a warm welcome and helping hand at The Hoxton, Edinburgh. Reporting to the Front Office Manager, you’ll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
What's in it for you…
- Become part of a team that’s very passionate about creating great hospitality experiences.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
- Deal with the coming and going of guests, whether that’s answering guest questions, guiding them through the property or giving directions in the neighbourhood we call home.
- Jump in to help the team because teamwork is our middle name, and you’re a person who’s not afraid to wear multiple hats.
- Show guests to their rooms, giving information and helping with any amenities.
- Coordinate with front desk to manage guest luggage storage and handle guest luggage with care, as if it were your own.
- Ensure the lobby and entrance is kept tidy and presentable.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Passion for exceeding guest’s expectations. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
Luggage Porter employer: AccorHotel
At The Hoxton, Edinburgh, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to be their authentic selves. With generous benefits like 29 days of holiday, ongoing training, and opportunities for personal growth, we ensure our Luggage Porters not only thrive in their roles but also enjoy a fulfilling career in hospitality. Join us for regular team celebrations and the chance to make a positive impact while being part of an innovative, fast-growing international group that truly values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Hoxton's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Luggage Porter, you'll be the first face guests see. Role-play with a friend or family member to nail down how you'd greet guests and handle their questions with a friendly attitude.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from past experiences where you’ve worked well with others. Be ready to share these stories during your interview to highlight how you can contribute to the team at The Hoxton.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to dive into the hospitality scene with us!
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can make our guests feel special.
Tailor Your Application:Make sure to customise your application to fit the Luggage Porter role. Highlight any relevant experience or skills that show you can provide that warm welcome and helpful hand we’re looking for at The Hoxton.
Show Your Team Spirit:We love teamwork here at StudySmarter! Mention any experiences where you’ve worked well with others or gone the extra mile to support your team. It’s all about creating great experiences together!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our fantastic team at The Hoxton.
How to prepare for a job interview at AccorHotel
✨Know the Company Culture
Before your interview, take some time to research The Hoxton's values and culture. They’re all about creating memorable experiences and having fun while doing it. Show that you understand their vibe and can fit right in with their team.
✨Showcase Your Hospitality Passion
During the interview, share specific examples of how you've gone above and beyond for guests in previous roles. Whether it’s a small gesture or a big effort, demonstrating your passion for hospitality will resonate well with the interviewers.
✨Be Ready to Discuss Teamwork
Since teamwork is key at The Hoxton, prepare to talk about your experiences working in a team. Highlight moments where you’ve collaborated effectively or helped a colleague out, showing that you’re someone who thrives in a supportive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team events, training opportunities, or how they celebrate diversity and inclusion. This shows your genuine interest in the role and the company, making you stand out as a candidate.
