At a Glance
- Tasks: Welcome guests with care, anticipate their needs, and promote hotel services.
- Company: Join Pullman London St Pancras, where your story matters!
- Benefits: Enjoy free meals, gym access, and up to 33 days annual leave.
- Other info: Flexible work environment with opportunities for career development.
- Why this job: Be part of a team that values your growth and creativity in hospitality.
- Qualifications: Great communication skills and a passion for guest relations.
The predicted salary is between 15.55 - 15.55 £ per hour.
Company Description
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Main responsibilities- Welcomes all guests as soon as they arrive with care and attention, with a personalised approach.
- Is proactive, anticipates guests needs and looks for suitable solutions.
- Conveys the hotel image and promotes company’s loyalty programme.
- Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them.
- Carries out all operations concerning guests arrival and departure in compliance with payment procedure.
- Informs guests about formalities, any special conditions relating to their stay and the services available.
- Actively contributes to the qualitative and quantitative targets of the department.
- Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
- Present and visible at the reception and contributes to guests' sense of wellbeing and loyalty, by establishing a warm and personalised interaction.
- Gives priority to guest relations, while taking care to respect administrative procedures.
- Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
- Handles any customer objections, comments or complaints; provides a response as soon as possible while the guest is still at the hotel.
- Collects and inputs information on guests, to improve future visits to the hotel.
- Makes the guest's stay easier, providing appropriate information and solutions to meet his/her needs.
- Takes care of the arrival and departure processes for guests in compliance with internal procedures.
- Informs guests about the formalities, any particular conditions relating to their stay and the services available in the hotel.
- Handles phone calls.
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department.
- Ensures that all guest documentation is up-to-date and available.
- Handles reservations for all points of sale as needed.
- Is the point of contact for information both destined for hotel customers and concerning them.
- Assures the interface between all hotel departments and service-providers if necessary.
- Helps train and develop other members in the team.
- Contributes to the smooth running of the shift whilst ensuring that service standards are consistently exceeded.
- Applies a flexible approach and uses own initiative whilst working in a proactive manner.
- Handles phone calls and emails in a professional and effective manner.
- Promotes the hotel's range of services in order to increase sales.
- Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
- Actively promotes and upsells Deluxe rooms to increase revenue.
- Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
- Encourages synergy within the marketplace by applying the inter-hotel coordination policy.
- Advises guests on potential trips to other Accor hotels.
- Manages the cash under his/her responsibility.
- May be asked to undertake administrative tasks as needed.
- May be asked to undertake switchboard tasks as needed.
- Ensures that the workplace remains clean and tidy.
- Knows and applies the hotel's safety regulations (in case of fire etc).
- Ensures the safety of people and property.
- Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc).
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided whilst on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £15.55 per hour (£31,535 per annum).
The successful candidate must already have eligibility to work in the UK.
Welcomer in London employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Welcomer in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Welcomer in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
