At a Glance
- Tasks: Lead the Front Office team, ensuring guests feel welcomed and supported throughout their stay.
- Company: Join Accor, a global leader in responsible hospitality with over 45 brands.
- Benefits: Competitive salary, career growth opportunities, and exclusive hotel discounts.
- Other info: Enjoy a supportive team environment and innovative culture that values your ideas.
- Why this job: Be the heart of hospitality, creating memorable experiences for guests and colleagues.
- Qualifications: Experience in hospitality or reception, strong communication skills, and a proactive mindset.
The predicted salary is between 25000 - 30000 € per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
As our next Front Office Team Leader, you…
- Are the 'face of' The Ibis London Canning Town – think of yourself as our guests' first smile and last goodbye!
- Extend a warm welcome to everyone who walks through our doors, putting their well-being at the heart of everything you do whilst adding your own personal flair to their stay.
- Guide and support your team like a seasoned pro, supervising hotel operations and helping team members absolutely crush their tasks whilst spotting brilliant opportunities for improvement and training along the way.
- Sharpen your sales skills and help your team deliver world-class results that'll make everyone proud.
- Champion the hotel's targets with enthusiasm and drive, turning goals into wins.
- Bring your A-game to guest relations, recognising all guests, especially those who need that extra special touch.
- Build strong working relationships across all departments, keeping the communication flowing smoothly between night and day shifts.
- Work independently and efficiently, keeping things running smoothly even during those overnight hours, if needed.
Qualifications:
- Previous experience as a receptionist or in a similar role (bonus points if it's been in the hospitality industry!).
- Strong numerical and analytical skills.
- Experience with Opera PMS or similar systems is a nice-to-have, but not a deal-breaker.
- Comfortable navigating financial software and hotel management systems.
- Excellent customer service and communication skills.
- The ability to work independently and stay efficient without needing constant check-ins.
- You're adaptable and thrive when juggling multiple priorities at once.
- Fluency in English, both written and verbal; clear communication is your jam.
- Solid computer skills and familiarity with standard office software.
- A knack for problem-solving and a proactive mindset when tackling challenges or handling tricky guest situations.
Why Join Us?
- Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
- Opportunity to grow in the company.
- Career Growth: We invest in our people and offer opportunities for professional development.
- Supportive Team: Work with a group of dedicated and passionate professionals.
- Competitive Compensation: We offer a comprehensive salary and benefits package.
- Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability).
- Discount for you and your friends & family in all Accor Hotel worldwide.
Welcome Team Leader in London employer: AccorHotel
At Accor, we pride ourselves on being a leading employer in the hospitality industry, offering a vibrant and supportive work culture where every team member is valued as a Heartist®. With a strong focus on employee growth, we provide numerous opportunities for professional development and career advancement, alongside exclusive benefits such as competitive compensation and free stays at our hotels. Join us at The Ibis London Canning Town, where your passion for hospitality can flourish in an innovative environment that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Team Leader in London
✨Tip Number 1
Get to know the company culture before your interview. Accor is all about passion and innovation, so show us how you embody those values. Research their brands and think about how you can contribute to their mission of creating memorable experiences.
✨Tip Number 2
Practice your people skills! As a Front Office Team Leader, you'll be the face of the hotel. Role-play common guest interactions with a friend or family member to boost your confidence and ensure you're ready to charm our guests from the get-go.
✨Tip Number 3
Show off your leadership style! We want to see how you can motivate and support your team. Think of examples from your past experiences where you've successfully guided a team or improved operations, and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Accor. Let’s make this happen together!
We think you need these skills to ace Welcome Team Leader in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Application:Make sure to tailor your application to the role of Front Office Team Leader. Highlight your relevant experience and skills that align with what we’re looking for, especially in guest relations and team leadership.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table as a Heartist®.
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its values. Understand their commitment to responsible hospitality and how they define a Heartist®. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Welcome Team Leader, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your problem-solving skills and adaptability, especially in challenging situations, to demonstrate that you can handle the dynamic nature of hospitality.
✨Demonstrate Leadership Qualities
Since you'll be guiding and supporting your team, think of specific instances where you've successfully led a group or mentored someone. Share how you motivate others and foster a positive environment, as this will resonate well with the role's expectations.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
