At a Glance
- Tasks: Oversee spa activities, ensuring cleanliness and exceptional guest experiences.
- Company: Join Delano London, a new luxury hotel with a vibrant culture.
- Benefits: Health cash plan, global hotel discounts, and strong development opportunities.
- Other info: Collaborative and inspiring atmosphere with regular team events.
- Why this job: Shape the wellness experience at an iconic brand from day one.
- Qualifications: 1-2 years in a supervisory role within a luxury spa environment.
The predicted salary is between 11.7 - 14.3 £ per hour.
Company Description
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality. Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor. Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.
Job Description
We're now seeking a Part-Time Spa Supervisor, responsible for overseeing the coordination of activities in the treatment rooms and spa facilities. They will also ensure the highest standards of cleanliness, service, and guest satisfaction. This role coordinates external providers, cleaners and spa reservations while ensuring seamless guest experiences, operational efficiency, and strict adherence to brand standards. The Spa Supervisor plays a key role in guest relations, inventory control, and the overall wellness environment of the spa, with a focus on luxury service and operational excellence.
YOUR KEY RESPONSIBILITIES:
- Collaborate daily with the Director of Rooms, provide activity updates and monthly reports
- Ensure cleanliness and maintenance of spa, equipment, and guest areas
- Coordinate with housekeeping and engineering for repairs and cleanliness
- Oversee changing room upkeep; ensure spa opens/closes on schedule
- Monitor therapist performance and guest feedback
- With the Director of Rooms, optimizes spa coverage
- Handle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfaction
- Oversee purchase orders and storage maintenance
- Manage daily Book4time revenue reporting
Qualifications
- Minimum of 1-2 years' experience in a supervisory role within a spa or wellness environment preferably in an upscale or luxury lifestyle brand hotel
- Proficient in spa management software and general computer applications
- Excellent organizational and multitasking abilities to handle daily spa operations smoothly
- Exceptional customer service skills with a guest-focused mindset
- Flexible availability to work varied shifts, including weekends and holidays
- Strong communication skills, both verbal and written
- Ability to maintain high standards of cleanliness, safety, and facility maintenance
- Knowledge of spa treatments, products, and industry trends
- Professional demeanor with a polished appearance and positive attitude
- Ability to collaborate effectively with other departments and vendors
What's in it for you...
- The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
- Join a fast-growing international group focused on building a global hospitality brand.
- A creative, ambitious environment where innovation and excellence are encouraged.
- Be part of a passionate team building a strong portfolio of hospitality concepts.
- Strong development opportunities.
At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality.
Additional Information
Why Delano London?
- The opportunity to launch Delano London and help shape the Wellness experience from day one.
- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand, offering plenty of opportunity for learning & development.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Excellent discounts off hotels across the world through the extensive Ennismore and Accor portfolios.
- Referral bonus for successful new team member recommendations.
- Monthly team recognition, regular team events and biannual team parties.
Job-Category: Wellness & Recreation
Job Type: Permanent
Job Schedule: Part-Time
Spa Supervisor in London employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Supervisor in London
✨Get Involved in Local Wellness Communities
Join local health and wellness groups or coaching associations in your area. These communities often host events or workshops where you can network with professionals and potential clients, which is a great way to get your name out there and find part-time opportunities.
✨Leverage Online Platforms for Visibility
Use social media platforms like Instagram and TikTok to showcase your wellness coaching skills. Share tips, client testimonials, or short coaching sessions to build an audience and attract attention from companies like AccorHotel who might be looking for part-time coaches.
✨Offer Free Workshops or Sessions
Consider organising free wellness workshops or one-on-one sessions in your community or online. This can help you build a portfolio and showcase your expertise while attracting potential employers interested in hiring part-time wellness coaches.
✨Apply Directly Through Company Websites
When looking for part-time work, don’t forget to apply through AccorHotel’s website directly. Tailor your application to highlight why you're passionate about wellness coaching, and remember to follow up—this shows you're genuinely interested in being part of their team!
We think you need these skills to ace Spa Supervisor in London
Some tips for your application 🫡
Show Your Passion for Wellness:When applying for a part-time wellness health coaching role at AccorHotel, we want to see your genuine enthusiasm for helping others. Share your personal journey with health and wellness, and highlight any related experience, certifications, or courses you've taken. This is your chance to show us what drives you in this field!
Highlight Your Coaching Skills:Coaching is all about communication and empathy. Make sure your CV showcases any relevant coaching experience — whether it's formal or informal. If you’ve got testimonials or case studies from previous clients, don't hesitate to include them to give us a taste of your coaching style!
Tailor Your Application to Wellness:Craft your cover letter to reflect not just your skills but also how they align with our ethos at AccorHotel. Share specific strategies you've used in your coaching practice that have led to positive outcomes. This is vital for showing us that you resonate with our mission and values.
Be Clear on Your Availability:Since this is a part-time role, make sure to clearly state your availability in your application. We want to understand how your schedule aligns with ours at AccorHotel, so be upfront about the hours you can commit. This will make it easier for us to assess your fit right from the start!
How to prepare for a job interview at AccorHotel
✨Show Off Your People Skills
In wellness and health coaching, building rapport with clients is crucial. Be prepared to share examples of how you've motivated others in the past. We want to see how you communicate empathy and trust—key traits for this role!
✨Bring Your Toolkit
Make sure you have a solid understanding of wellness tools and techniques. Whether it's coaching frameworks or nutrition guidelines, brush up on the latest trends and approaches. If you can reference specific tools or methods you've used, you're already ahead!
✨Highlight Your Flexibility
Since this role is part-time, emphasise your availability and adaptability. Let them know how you can fit coaching sessions around your schedule. We want them to see that you’re ready to jump in and make an impact without needing a full-time commitment.
✨Prepare for Scenario Questions
Expect questions where you might need to handle hypothetical coaching scenarios. They could ask how you'd manage a difficult client or a challenging situation. Think through potential responses ahead of time to show that you’re ready for anything!
