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- Tasks: Lead a dynamic team to deliver exceptional dining experiences at The Savoy.
- Company: Join the iconic Savoy Hotel, a symbol of British luxury since 1889.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts at top restaurants.
- Other info: Flexible work environment with excellent career development opportunities.
- Why this job: Be part of a prestigious team creating unforgettable moments for guests.
- Qualifications: Experience in luxury dining and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and a reputation for outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be to assist the Restaurant General Manager and lead the Gallery all-day dining team in delivering exceptional, memorable dining experiences, ensuring the highest standards of service, quality, and operational excellence. As a hands-on leader, you will oversee the daily operations of the outlet, working closely with the kitchen and supporting your Assistant Managers and Supervisors to drive performance, engagement, and consistency.
You will be accountable for:
- Leading and directing all front-of-house operations within Gallery, ensuring seamless service delivery
- Driving a culture of 5-star service excellence, ensuring every guest experience exceeds expectations
- Managing, coaching, and developing a leadership team of 2 Assistant Managers and 2 Supervisors
- Ensuring strong financial performance by monitoring costs, driving revenue, and achieving departmental targets
- Implementing and maintaining Fairmont/Savoy service standards and SOPs
- Taking ownership of guest satisfaction, including handling and resolving complaints with professionalism and care
- Building strong relationships across departments to ensure smooth and efficient operations
- Supporting the strategic direction of the outlet in line with F&B objectives
Your key responsibilities & contribution will be:
- Overseeing day-to-day operations to ensure smooth and efficient service at all times
- Leading daily briefings and setting the tone for successful service periods
- Being present on the floor, leading by example with a hands-on approach
- Coaching and developing Assistant Managers and Supervisors to strengthen leadership capability
- Ensuring all colleagues are trained, engaged, and consistently delivering outstanding service
- Monitoring service standards and taking corrective actions where necessary
- Driving guest engagement and ensuring prompt, effective guest recovery
- Working closely with the kitchen team to maintain quality and consistency
- Ensuring compliance with food hygiene, health & safety, and company policies
- Supporting budgeting, forecasting, and cost control initiatives
- Maintaining clear communication within the team and across the hotel
What you will need to do in this role?
Essential:
- Proven experience in a Restaurant Manager or similar leadership role within a luxury or high-volume environment
- Strong understanding of 5-star service standards and guest expectations
- Demonstrated leadership skills with the ability to manage and develop a structured team
- Excellent communication and interpersonal skills with the ability to inspire and motivate
- Strong organisational skills with the ability to multitask and perform under pressure
- Commercial awareness with an understanding of financial drivers in a restaurant environment
Desirable:
- Strong food & beverage knowledge, including current trends
- Wine knowledge (WSET or equivalent advantageous)
- Experience with POS systems and restaurant booking platforms
- Experience managing large teams in a dynamic environment
Attributes and Characteristics:
- Charismatic and confident leader with strong presence on the floor
- Hands-on, proactive, and solutions-focused approach
- Passionate about delivering exceptional guest experiences
- Strong attention to detail and commitment to excellence
- Collaborative team player with a positive and professional attitude
- Commercially aware with a drive for results
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail
Restaurant Manager, The Savoy Hotel in London employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager, The Savoy Hotel in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Savoy's values and mission. This way, you can show how your experience aligns with their commitment to exceptional service and luxury hospitality.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team to success or resolved a guest complaint. Being able to share these experiences will demonstrate your hands-on approach and ability to inspire others.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at The Savoy, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Manager, The Savoy Hotel in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our commitment to delivering exceptional guest experiences at The Savoy.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Restaurant Manager role. Highlight your leadership skills and experience in high-volume environments, as we’re looking for someone who can drive a culture of 5-star service excellence.
Be Specific About Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage teams and improve service standards. We love numbers, so if you’ve driven revenue or improved guest satisfaction scores, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Savoy. Plus, it’s super easy!
How to prepare for a job interview at AccorHotel
✨Know Your Five-Star Service Standards
Before the interview, brush up on what five-star service really means. The Savoy prides itself on exceptional guest experiences, so be ready to discuss how you would uphold and enhance these standards in your role as Restaurant Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your coaching techniques and how you've developed team members in previous roles, as this is crucial for managing Assistant Managers and Supervisors.
✨Understand Financial Drivers
Familiarise yourself with key financial metrics relevant to restaurant management. Be prepared to discuss how you've previously monitored costs and driven revenue, as well as your approach to budgeting and forecasting.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers by asking insightful questions about their expectations and the culture at The Savoy. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.