At a Glance
- Tasks: Manage group bookings and ensure an outstanding guest experience.
- Company: Join the Novotel London Greenwich, part of the global Accor network.
- Benefits: Enjoy hotel discounts, career growth, and a supportive team environment.
- Other info: Flexible working hours and opportunities to learn and grow every day.
- Why this job: Be part of creating memorable moments for guests in a vibrant hotel setting.
- Qualifications: Experience in hospitality reservations or sales with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations.
Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
As a Reservations and Groups Sales Coordinator at Novotel London Greenwich, you will be responsible for handling all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads, upselling services, and ensuring an outstanding guest experience, in line with Accor brand standards.
Key Responsibilities:- Manage group bookings (10+ rooms), including leisure, corporate, tour operators, and event-related enquiries.
- Handle individual and group reservation enquiries via phone, email, and booking platforms.
- Maintain accurate records of bookings and communicate with relevant departments (Front Office, F&B, Housekeeping).
- Prepare group contracts, proformas, and invoices as required.
- Upsell hotel services and packages to maximise revenue.
- Build and maintain strong relationships with corporate clients, travel agents, and event planners.
- Participate in site inspections, client meetings, and familiarisation trips.
- Respond promptly to all requests and provide timely follow-up to secure bookings.
- Collaborate with the sales and events team to cross-sell and support hotel promotions.
- Monitor availability and work in line with revenue management strategies.
- Support with forecasting and reporting on group business trends and performance.
- Maintain up-to-date knowledge of the local market, competitors, and pricing strategies.
- Previous experience in a reservations, sales, or groups coordination role within hospitality.
- Strong communication and negotiation skills with a customer-first mindset.
- Proficient in Opera (PMS) or similar booking/reservation systems.
- Detail-oriented with strong organisational and multitasking skills.
- Ability to work under pressure in a fast-paced environment.
- A passion for hospitality and delivering exceptional guest experiences.
We support you to grow and learn every day, making sure that work brings purpose to your life. In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
Reservations and Group Sales Coordinator in London employer: AccorHotel
At Novotel London Greenwich, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy competitive salaries, extensive training opportunities through the Accor Academy, and the chance to grow their careers across a global network of over 5000 hotels. With benefits like discounted hotel rates worldwide and a supportive environment that values personal and professional wellbeing, we are dedicated to creating memorable moments not just for our guests, but for our employees as well.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Group Sales Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into the Novotel London Greenwich. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the hotel and its services. Knowing the ins and outs of what they offer will help you stand out as a candidate who’s genuinely interested in creating memorable moments for guests.
✨Tip Number 3
Practice your communication skills! As a Reservations and Group Sales Coordinator, you'll need to be on top of your game when it comes to handling enquiries. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Accor family and ready to dive into the world of hospitality.
We think you need these skills to ace Reservations and Group Sales Coordinator in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to creating memorable moments for guests, just like we do at Novotel London Greenwich.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations and Group Sales Coordinator role. Highlight relevant experience in reservations or sales, and don’t forget to mention any specific skills with booking systems like Opera!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity, especially in a fast-paced environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Novotel London Greenwich!
How to prepare for a job interview at AccorHotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Novotel London Greenwich and its offerings. Understand their mission to create memorable moments for guests and be ready to discuss how your experience aligns with this goal.
✨Showcase Your Communication Skills
As a Reservations and Group Sales Coordinator, strong communication is key. Prepare examples of how you've effectively handled client inquiries or resolved issues in previous roles. This will demonstrate your customer-first mindset and negotiation skills.
✨Be Ready to Upsell
Think about ways you can upsell hotel services and packages during the interview. Have specific ideas in mind that could maximise revenue opportunities, showing that you understand the business side of hospitality.
✨Stay Calm Under Pressure
The role requires multitasking and working under pressure. Be prepared to discuss situations where you successfully managed multiple tasks or dealt with challenging scenarios, highlighting your organisational skills and ability to prioritise.
