At a Glance
- Tasks: Manage reservations and provide exceptional customer service to guests at our vibrant London hotels.
- Company: Join The Hoxton, a unique hotel brand with a lively atmosphere and individual design.
- Benefits: Competitive salary, 28 days holiday, health cash plan, and free meals during shifts.
- Other info: Enjoy opportunities for career growth, training, and regular team events.
- Why this job: Be part of a fun team that values your individuality and passion for hospitality.
- Qualifications: Experience in hotel reservations is a plus, but enthusiasm and teamwork are key!
The predicted salary is between 24000 - 30000 € per year.
We’re looking for a Reservations Agent to provide brilliant and genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels. London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherd’s Bush embody the Hoxton mood perfectly.
What you’ll do…
- Manage new and existing individual rooms reservations through telephone, email and website reservations
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
- Keep an eye on our booking channels
- Maximise revenue and identify sales opportunities
- Work with corporate clients/bookers and agents
- Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
- Step in for the Reservations Supervisor or Manager when needed
What we're looking for...
- A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team!
- Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
- You’re great with computers and on the phone
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
What's in it for you...
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance
- A health cash plan to claim money back and get access to lots of ways to support your physical and mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail and hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Reservations Agent in London employer: AccorHotel
At Hox, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters personal growth. As a Reservations Agent in our London hotels, you'll enjoy competitive salaries, generous holiday allowances, and a range of wellbeing benefits, all while being part of a supportive team that values fun and collaboration. With opportunities for career progression and unique perks like free stays and discounts across our family of brands, you'll find a rewarding and meaningful career with us in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company vibe! Before your interview, check out The Hoxton's social media and website. This will help you understand their culture and values, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations over the phone, try role-playing with a friend. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for someone. This will demonstrate your passion for hospitality and your ability to exceed guest expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Hoxton family. Let's get you that job!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We want to see your passion for hospitality and how you can bring a unique vibe to our team. Don’t be afraid to show us what makes you, well, you!
Tailor Your Application:Make sure to customise your application for the Reservations Agent role. Highlight any relevant experience or skills that match what we’re looking for, like your knack for customer service or your ability to handle reservations smoothly.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the good stuff. No need for fluff – just tell us why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AccorHotel
✨Know the Company Vibe
Before your interview, take some time to really understand the Hoxton vibe. Familiarise yourself with their hotels and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Reservations Agent, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your passion for hospitality and making memorable experiences for guests.
✨Practice Your Communication
Since you'll be managing reservations through various channels, practice clear and friendly communication. You might even want to role-play common scenarios with a friend to get comfortable with handling different types of guest inquiries.
✨Be Ready to Adapt
The Hoxton is all about doing things differently, so be prepared to discuss how you handle change and unexpected situations. Share examples of times when you had to think on your feet or adapt your approach to meet a guest's needs.
