At a Glance
- Tasks: Welcome guests and ensure they have a memorable experience from arrival to departure.
- Company: Join Accor, a global leader in responsible hospitality with diverse brands.
- Benefits: Enjoy free meals, paid holidays, free stays, and a cycle to work scheme.
- Other info: Dynamic role with opportunities to work in both reception and food & beverage.
- Why this job: Be the first impression for guests and build lasting relationships in a vibrant environment.
- Qualifications: Customer service skills and flexibility in working hours are essential.
The predicted salary is between 20000 - 25000 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties:- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handles phone calls and e-mails
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- You will be required to work both in reception and F&B side i.e. Breakfast & Restaurant/Bar
- To be able to work in kitchen to prepare and serve breakfast, replenish buffet etc.
- Previous experience in similar role and Opera knowledge is preferable
- Friendly, approachable with excellent customer service skills
- Flexibility in working hours is essential
- Basic IT skills
- Free meals on duty
- Paid holidays
- Free stays in UK
- Cycle to work scheme
- Pension scheme
- And much more...
Reception & Breakfast Team Member in London employer: AccorHotel
At Accor, we pride ourselves on being a vibrant and inclusive employer that values passion and innovation in the hospitality industry. As a Reception & Breakfast Team Member at Ibis London Stratford, you will enjoy a supportive work culture that prioritises employee well-being, offering benefits such as free meals on duty, paid holidays, and opportunities for personal growth within our diverse global network. Join us to be part of a team that not only delivers exceptional guest experiences but also fosters your professional development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Breakfast Team Member in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Accor and its values. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience in a way that aligns with what Accor is looking for.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, as it reflects your understanding of the role and the importance of guest experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Reception & Breakfast Team Member in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or similar roles. We love seeing how your past experiences can contribute to creating memorable moments for our guests!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Reception & Breakfast Team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Accor.
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research Accor and its values. Understand their commitment to responsible hospitality and how they innovate in the industry. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception & Breakfast Team Member, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to build friendly relationships and anticipate needs, as this will resonate well with the interviewers.
✨Demonstrate Flexibility
Flexibility in working hours is essential for this role. Be ready to discuss your availability and any previous experiences where you've adapted to changing schedules or demands. This shows that you're ready to meet the needs of the business and its guests.
✨Practice Common Interview Questions
Prepare for common interview questions related to hospitality roles. Think about how you would handle difficult situations with guests or how you would manage multiple tasks at once. Practising these scenarios will help you feel more confident and articulate during the actual interview.
