Part- Time Evening Room Attendant in London

Company Description
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses, synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description
Scope Of Position
To deliver evening service, ensure the cleaning, and maintain guest rooms and corridors up to The Raffles standards. Ensure the turn down service is delivered in time and following the guest preferences. Maintain cleaning equipment and storage rooms to ensure an outstanding 5-star environment and seamless guest experience. Work closely with the night Porter to provide all necessary supplies and amenities to guest rooms, maximising guest satisfaction by providing an intuitive service. Act as an ambassador of the Raffles Values during interactions with guests and colleagues.

Responsibilities
Operation
- Provide the turn down service in time and according to the guest preferences.
- Support morning shift when arrival with the cleaning.
- Maintain cleaning equipment in good working condition.
- Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
- Use the right cleaning chemicals on all surfaces as per standards and training given.
- Ensure service area is well stocked with necessary products and cleaned always.
- Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action.
- Report any lost property found in the rooms and adhere to Lost and Found policy.
- Perform all duties with care towards our guests, always ensuring utmost guest satisfaction.
- Respect guest privacy by being quiet and respectful in the corridors and the service area.
- Maintain a clean and efficient “5 Star” floor section in line with Raffles standards/LQA.
- Be part of the daily line-up departmental meeting.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.

Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications
Qualifications, Skills & Experience
Essential
- Able to provide exceptional cleaning and service for the guests with extreme attention to detail.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Able to work within a team.
- Professional and well-groomed.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information
Why join our Raffles team?
Not only will you be joining one of the world's best hotels, but you will also receive great benefits including:
- A competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Length of service awards for every year of service.
- Life Assurance to all our colleagues.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Free dry cleaning for uniform and an allowance for personal items.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide.
- Worldwide development opportunities across Accor’s extensive brand portfolio.