At a Glance
- Tasks: Join our night team to create memorable experiences for guests and manage hotel operations.
- Company: Ibis London Shepherd's Bush, a vibrant hotel with a focus on guest satisfaction.
- Benefits: Earn £15.30 per hour, enjoy discounts, free stays, and training opportunities.
- Other info: Dynamic role with opportunities for international career growth and a fun team environment.
- Why this job: Perfect for night owls wanting to gain hospitality experience and grow their career.
- Qualifications: Customer service experience preferred; must be flexible and ready to tackle various tasks.
The predicted salary is between 15.3 - 15.3 £ per hour.
ibis London Shepherd's Bush is looking for an enthusiastic person to join our team at the hotel. This position is for a Night Team Member who will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company. Our mission at IBIS London Shepherd's Bush is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
What is in it for you:
- Pay: £15.30 per hour
- Part-time, 23.4 hours per week
- 9 month FTC, maternity cover
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
As a Night Team Member, you will be required to work independently and oversee the hotel operations, including checking guests in and out, and addressing any guest needs that might arise. It is a varied role - you might have to prepare some drinks, make a pizza, assist the breakfast service, make new reservations, answer the phone, cashiering, oversee security and health and safety, or even do some basic cleaning duties. Whatever it is you need to do, have fun and always put our guests first to ensure they have an exceptional stay.
Key Responsibilities:
- Welcome and assist guests during night hours, addressing their needs and inquiries with a friendly and professional demeanor
- Perform night audit tasks, including reviewing and balancing daily financial transactions
- Handle check-ins, check-outs, and reservations using our property management system
- Set up the breakfast service
- Respond promptly to guest requests and concerns, ensuring their comfort and satisfaction
- Collaborate with other departments to prepare for the next day's operations
- Manage incoming calls and messages, relaying information accurately to relevant team members
- Promote hotel facilities and services to maximize sales opportunities
- Assist with administrative tasks and reports as required
- Maintain a clean and organized front desk area
- Adapt to various situations and perform additional duties as assigned by management
Qualifications:
- Prior experience in hospitality or customer service, preferably in a night shift role
- Proficiency in property management systems, such as OPERA Cloud
- Fluency in English with excellent verbal and written communication skills
- Strong customer service orientation with a focus on guest satisfaction
- Ability to work night shifts and maintain a flexible schedule
- Detail-oriented with excellent organizational and multitasking abilities
- Basic computer skills and familiarity with standard office software
- Problem-solving skills and the ability to make decisions independently
- Resilience and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to assist in various capacities
- High school diploma or equivalent; higher education in hospitality management is a plus
Night Hotel Team Member (Part-time, 9 month maternity cover) in London employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Night Hotel Team Member (Part-time, 9 month maternity cover) in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at AccorHotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Hotel Team Member (Part-time, 9 month maternity cover) in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at AccorHotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at AccorHotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at AccorHotel get a sense of who you are beyond your experience!
How to prepare for a job interview at AccorHotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at AccorHotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
