At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable stay.
- Company: Join a vibrant and innovative hotel brand shaking up the London market.
- Benefits: Competitive pay, growth opportunities, and a fun team environment.
- Other info: Join a supportive team that values creativity and collaboration.
- Why this job: Make a real impact in hospitality while being your authentic self.
- Qualifications: A positive attitude and eagerness to learn are key; experience is a bonus.
The predicted salary is between 24000 - 30000 € per year.
We are looking for a Hotel Night Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022. Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.
What you’ll do…
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
- Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
- Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
- Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Ensure the Reception desk is clean, tidy and presentable at all times.
What we are looking for…
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
- You’re looking for a place where you can be you.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
- You are a born optimist, who always puts our guests, colleagues, and communities first.
- You are your authentic self.
- You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
What's in it for you...
- The opportunity to head up an exciting hospitality concept that is new to the London market.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences.
- A competitive package and plenty of opportunity for development.
We look forward to welcoming you to our TRIBE!
Night Hotel Receptionist in London employer: AccorHotel
Join our vibrant TRIBE as a Night Hotel Receptionist in London, where we celebrate a unique blend of modern design and exceptional hospitality. Our work culture is all about positivity, collaboration, and creativity, offering you the chance to grow within an innovative international group committed to redefining the hotel experience. With competitive benefits and a supportive team environment, you'll find a rewarding career that allows you to be your authentic self while making a memorable impact on our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Familiarise yourself with their unique style and offerings so you can show off your passion for hospitality. This will help you connect with the team and demonstrate that you're a perfect fit for their TRIBE.
✨Tip Number 2
Practice your people skills! As a Night Receptionist, you'll be the face of the hotel during late hours. Role-play common guest scenarios with friends or family to boost your confidence in handling requests and challenges with a friendly attitude.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they value in a candidate. This could give you an edge in your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our innovative team. Let’s make your dream job a reality together!
We think you need these skills to ace Night Hotel Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your true self shine through! We want to see your unique personality and how you can bring a positive vibe to our TRIBE. Don’t be afraid to show us why you’re passionate about hospitality!
Tailor Your Application:Make sure to customise your application for the Night Hotel Receptionist role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to handle guest requests or maintain a friendly attitude under pressure.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AccorHotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences where you’ve gone above and beyond to help someone, whether it was in a previous job or just in everyday life. This will show that you genuinely care about creating memorable experiences for guests.
✨Know the Company and Its Vibe
Do a bit of homework on the TRIBE Hotel concept and its unique style. Familiarise yourself with their approach to hospitality and how they mix modern design with a fun atmosphere. This knowledge will help you align your answers with their values and demonstrate that you’re a great fit for their team.
✨Prepare for Common Scenarios
Think about potential challenges you might face as a Night Receptionist, such as handling guest complaints or managing late check-ins. Prepare some examples of how you would handle these situations, focusing on maintaining a positive attitude and finding solutions. This will showcase your problem-solving skills and customer service mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure guest satisfaction. This not only demonstrates your eagerness to learn but also helps you gauge if this is the right place for you.
