At a Glance
- Tasks: Create memorable experiences for guests and handle requests with a friendly attitude.
- Company: Hyde London City, a vibrant and luxurious hotel in the heart of London.
- Benefits: Up to 28 days holiday, health cash plan, retail perks, and free meals during shifts.
- Other info: Flexible shifts, excellent career growth, and opportunities to volunteer.
- Why this job: Join a fun team and make a real impact on guest experiences.
- Qualifications: Positive attitude and eagerness to learn; previous experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core.
We are on the lookout for a so-positive-it's-infectious Night Front Desk Agent to join us at Hyde London City. Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
What you’ll do…
- Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
- Handle any phone calls and guest requests that may arise during the shift.
- Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
- Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
- If you’re familiar with Opera or a similar front desk operating system that would be a big advantage.
- You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
- Your humble and open to ideas. We leave our egos at the door and help get it done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
What’s in it for you…
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Night Front Desk Agent (Full Time/Part Time) in London employer: AccorHotel
Hyde London City is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is encouraged to embrace their individuality and creativity. With generous benefits such as up to 28 days of holiday, a health cash plan, and opportunities for personal and professional growth, employees can thrive in a supportive environment that values their contributions. Located in the heart of London, Hyde offers a unique chance to be part of a dynamic team dedicated to creating memorable experiences for guests while enjoying the perks of working in a luxurious and lively setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Agent (Full Time/Part Time) in London
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Hyde London City’s social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Night Front Desk Agent, you'll be the face of Hyde for guests. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and making them feel special.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working various shifts, be prepared to discuss your availability and how you can adapt to the needs of the team during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Hyde family right from the start!
We think you need these skills to ace Night Front Desk Agent (Full Time/Part Time) in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique vibe and how it aligns with our fun, laidback atmosphere at Hyde London City.
Tailor Your Application:Make sure to customise your application for the Night Front Desk Agent role. Highlight any relevant experience or skills that match what we’re looking for, like being helpful and friendly. It shows us you’re genuinely interested in joining our team!
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if needed, and make sure to proofread for any typos. A polished application reflects your attention to detail, which is key in our industry.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re on your way to joining our vibrant team!
How to prepare for a job interview at AccorHotel
✨Know the Brand
Before your interview, take some time to really understand Hyde London City and its unique vibe. Familiarise yourself with their offerings, especially Leydi, the Modern Turkish restaurant. This will help you connect your answers to their brand identity and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Night Front Desk Agent, you'll be the face of Hyde for many guests. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone feel special or resolved an issue effectively. This will demonstrate your positive attitude and eagerness to help others.
✨Be Ready for Flexibility
Since the role requires flexible shift patterns, be prepared to discuss your availability openly. Highlight your willingness to adapt and work weekends or late shifts. This shows that you're committed to supporting the team and can handle the dynamic nature of the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that reflect your interest in the role and the company. You might ask about team dynamics, opportunities for learning, or how they celebrate successes. This not only shows your enthusiasm but also helps you gauge if Hyde is the right fit for you.
