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- Tasks: Welcome guests and ensure they have a memorable stay with top-notch service.
- Company: Join Accor, a global leader in responsible hospitality with diverse brands.
- Benefits: Enjoy free meals, paid holidays, free stays, and a cycle to work scheme.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Be the first point of contact and create lasting impressions for guests.
- Qualifications: Customer service experience and a friendly, approachable attitude are key.
The predicted salary is between 22000 - 26000 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties:- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handles phone calls and e-mails
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- You will be required to work both in reception and F&B side i.e. Breakfast & Restaurant/Bar
- Perform end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports when doing night shifts
- Previous experience in similar role and Opera knowledge is preferable
- Friendly, approachable with excellent customer service skills
- Flexibility in working hours is essential
- Basic IT skills
- Free meals on duty
- Paid holidays
- Free stays in UK
- Cycle to work scheme
- Pension scheme
- And much more...
Multi task Reception Team Member (Evening & Nights) in London employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi task Reception Team Member (Evening & Nights) in London
✨Tip Number 1
Make sure to research Accor and its brands before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios, especially those that require a friendly and personalised touch. This will help you shine during role-play exercises or situational questions.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at Accor, which can give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the Accor family. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Multi task Reception Team Member (Evening & Nights) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any relevant experience you have in reception or customer service roles. We love seeing how your past experiences can contribute to making our guests' stays memorable!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research Accor and its various brands. Understanding their values and what sets them apart in the hospitality industry will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Team Member, you'll be the face of the hotel. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you built relationships and ensured guest satisfaction, as this is key to the role.
✨Demonstrate Flexibility
Since the position requires working evenings and nights, be ready to discuss your availability and willingness to adapt to different shifts. Share any previous experiences where you successfully managed flexible working hours or handled unexpected changes.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing multiple tasks, and your experience with IT systems like Opera. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on your potential employers.