At a Glance
- Tasks: Coordinate events and ensure exceptional service for guests at meetings and conferences.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels.
- Benefits: Enjoy employee discounts, training opportunities, and complimentary meals on duty.
- Other info: Flexible shifts and a supportive environment for personal and professional growth.
- Why this job: Be part of a passionate team creating memorable experiences for guests worldwide.
- Qualifications: Strong customer service skills and a friendly, professional attitude required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
- Hospitality is a work of heart
- Join us and become a
- Heartist
Job Description
We're looking for an organised, enthusiastic and customer-focused M&E Host/Hostess to join our team.
In this role, you'll be the link between our Meetings & Events team and Food & Beverage operation, helping to ensure every meeting, conference and event runs smoothly from start to finish.
You'll coordinate room set-ups, communicate event requirements with the operational teams, and make sure everything is in place before guests arrive.
You'll also be on hand throughout events to welcome guests, respond to requests, and ensure a high standard of service is delivered at all times.
This is a hands-on role, so we're looking for someone who isn't afraid to roll up their sleeves and get involved.
When there are no meetings or events taking place, you'll support the wider Food & Beverage team across our outlets, helping with waitering wherever needed to ensure a great experience for our guests.
Qualifications
- Excellent customer service and communication skills.
- Friendly, professional, and approachable manner.
- Ability to work effectively as part of a team.
- Good organisational and time management skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Flexible approach to working shifts, including evenings, weekends, and public holidays.
- Good attention to detail and high standards of cleanliness and presentation.
- Basic numeracy skills for handling payments and transactions.
- Knowledge of food hygiene and health & safety procedures (training provided where required).
- A positive attitude with a willingness to learn and support colleagues.
- Additional Information
Benefits
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Cycle to Work Scheme.
M&E Host/ess in London employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land M&E Host/ess in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace M&E Host/ess in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
