At a Glance
- Tasks: Create a warm and welcoming experience for guests in the Grand Lobby.
- Company: Join the luxurious Raffles London at The OWO, a historic and glamorous hotel.
- Benefits: 28 days holiday, free meals, enhanced pay, and worldwide development opportunities.
- Other info: Enjoy fun events and internal learning tailored to your growth.
- Why this job: Be part of a prestigious team and make memorable first impressions.
- Qualifications: Passion for guest service, strong communication skills, and a proactive approach.
The predicted salary is between 25000 - 30000 € per year.
Company Description
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
An exceptional opportunity presents itself for a Lobby Ambassador to join the Raffles London at the OWO. You will play an important role in creating a warm and welcoming guest experience within the Grand Lobby. This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominantly based in our Grand Lobby. We are looking for an individual who thrives in a fast-paced, ultra-luxury environment and is committed to delivering exceptional first impressions and service at all times.
- Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby.
- Providing a professional, courteous and engaging service to guests whilst maintaining LQA and Forbes standards at all times.
- Taking a proactive approach to assisting guests with enquiries and directing concerns to the appropriate department when required.
- Assisting guests with requests and ensuring a seamless and personalised experience throughout their time at the hotel.
- Maintaining excellent organisation and professionalism in all daily responsibilities.
- Performance of additional duties as required or assigned including working in different departments than usually assigned.
Qualifications
Who are we looking for?
- A genuine and captivating personality, with a true passion for guest service and creating memorable first impressions.
- A confident approach to building new relationships with guests.
- Exceptional communication and customer service skills.
- A strong team player with a hands-on and proactive approach.
- A willingness to learn about the hotel and its history and confidently share this knowledge with guests.
- The ability to multitask whilst maintaining a polished and professional appearance in a fast-paced, guest-facing environment.
- An understanding of and willingness to contribute to a 24-hour operational schedule when required; however, this role will not include night coverage as standard.
Additional Information
Why join our Raffles team? Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Lobby Ambassador in London employer: AccorHotel
Raffles London at The OWO is an exceptional employer that offers a luxurious and dynamic work environment, where employees are valued as part of the family. With generous benefits such as 28 days of holiday, enhanced pay for family leave, and opportunities for personal and professional growth, team members can thrive in a culture that celebrates service excellence and camaraderie. Located in one of London's most historic addresses, working here means being part of a prestigious legacy while enjoying a vibrant workplace filled with exciting events and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Ambassador in London
✨Tip Number 1
Get to know the company! Research Raffles London and its history. When you walk in for your interview, drop some knowledge about their heritage and values. It shows you're genuinely interested and ready to be part of the family.
✨Tip Number 2
Practice your people skills! As a Lobby Ambassador, you'll be all about building relationships. Role-play with friends or family to nail that warm and welcoming vibe. The more comfortable you are, the better your first impression will be!
✨Tip Number 3
Dress to impress! In an ultra-luxury environment like Raffles, your appearance matters. Make sure you look polished and professional. It’s not just about what you say, but how you present yourself too!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s get you on board!
We think you need these skills to ace Lobby Ambassador in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your genuine and captivating personality shine through. We want to see your passion for guest service and how you create memorable first impressions. Don't be afraid to be yourself!
Tailor Your Application:Make sure to tailor your application specifically for the Lobby Ambassador role. Highlight your exceptional communication skills and any experience you have in fast-paced, guest-facing environments. This will show us that you understand what we're looking for.
Be Professional and Polished:Remember, professionalism is key! Keep your application well-organised and free of errors. A polished presentation reflects the high standards we uphold at Raffles, so make sure your written application matches that vibe.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Raffles London. We can’t wait to hear from you!
How to prepare for a job interview at AccorHotel
✨Know the Raffles Story
Before your interview, dive into the history and values of Raffles London at The OWO. Understanding the brand's legacy will help you connect with the interviewers and show your genuine interest in becoming part of their team.
✨Showcase Your Guest Service Skills
Prepare to share specific examples of how you've created memorable experiences for guests in previous roles. Highlight your ability to build relationships and provide exceptional service, as this is key for a Lobby Ambassador.
✨Practice Your Communication Style
Since this role requires a confident and courteous manner, practice articulating your thoughts clearly and warmly. Consider doing mock interviews with friends or family to refine your approach and ensure you come across as engaging and professional.
✨Embrace the Fast-Paced Environment
Be ready to discuss how you handle multitasking and thrive under pressure. Share examples from past experiences where you successfully managed multiple tasks while maintaining a polished appearance and professionalism.
