At a Glance
- Tasks: Coordinate in-room dining service, take guest orders, and ensure timely delivery.
- Company: The Savoy, an iconic luxury hotel with a rich history and award-winning culture.
- Benefits: Competitive salary, generous holiday, exclusive discounts, and wellness perks.
- Other info: Flexible role with opportunities for growth in a dynamic hospitality environment.
- Why this job: Join a prestigious team and create memorable experiences for guests in a luxury setting.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30395 - 30395 € per year.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be: As an In Room Dining Coordinator, you will be responsible for coordinating all service requirements addressed to the Room Service department, primarily taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. You will communicate with the supervisor, butler, and chef on duty regarding the orders and any special requests.
You will be accountable for:
- Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
- Printing daily reports.
- Updating VIP list.
- Assisting the department with any other administration and duties as requested.
- Assisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognising repeat guests and following standard procedures.
Your key responsibilities & contribution will be:
- Answering all telephone calls and prioritising these calls.
- Directly dealing with guest requests and orders courteously, efficiently, and promptly.
- Having good knowledge of in-room dining menus and ongoing promotions.
- Providing recommendations and suggestions to guests upon request.
- Being knowledgeable of all services, facilities, and products offered by the hotel.
- Ensuring prompt, courteous, and efficient service at all times.
- Writing down all information clearly and highlighting special requests.
- Communicating with the kitchen regarding menu questions, wait times, and product availability.
- Giving approximate delivery times to guests according to the established time evaluation system.
- Placing a call to the guest if the order has not been sent up on time to apologise and re-evaluate delivery time.
- Ensuring correct posting in the POS system for communication to the service and kitchen department, including allergen and dietary requirements.
- Coordinating IRD Waiters/Waitresses and butlers.
- Reporting positive and constructive guest feedback to the manager.
- Promptly handling guest queries, complaints, and issues professionally.
- Upselling all items offered by the department and offering alternatives or suggestions to guests.
- Ensuring proper handover to the next shift and to the IRD manager.
- Reporting cleanliness and maintenance issues to the immediate supervisor.
- Keeping the IRD office and surrounding area clean and organized at all times.
- Ensuring proper appearance and grooming while on duty.
- Performing any other reasonable duties and responsibilities as assigned.
What you will need to do this role:
- Essential: Ability to communicate with guests and anticipate their needs, good telephone etiquette, enthusiastic and positive personality, profound knowledge of customer service, and knowledge of food and beverage products.
- Desirable: Hotel Management diploma holder or similar qualification, 2 to 3 years’ experience in a similar role in a 5* hotel.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance.
- 31–33 days of holiday (including public holidays).
- Cashback for wellbeing/healthcare expenses & Perkbox.
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay at The Savoy after probation.
- Colleague restaurant, interfaith prayer room, and wellness room.
- Laundry services for all colleagues.
- Gym access, cycle-to-work scheme, and Virgin Active membership discount.
- Season ticket loan for commuting.
- Employee assistance program, English classes, optician reimbursements, and local discounts for F&B and retail.
In-Room Dining Coordinator in London employer: AccorHotel
The Savoy is an exceptional employer, renowned for its commitment to outstanding service excellence and a colleague-centric culture that prioritises employee well-being and development. With competitive salaries, extensive benefits, and unique opportunities for career growth within the prestigious Fairmont brand, employees enjoy a supportive environment that fosters both personal and professional advancement in the heart of London’s luxury hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land In-Room Dining Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that In-Room Dining Coordinator role.
✨Tip Number 2
Prepare for the interview by knowing the Savoy inside out. Familiarise yourself with their history, values, and what makes them stand out in luxury hospitality. This will show your genuine interest and help you shine during the interview.
✨Tip Number 3
Practice your communication skills! As an In-Room Dining Coordinator, you'll need to handle guest requests with grace. Role-play with a friend to get comfortable with common scenarios you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at The Savoy.
We think you need these skills to ace In-Room Dining Coordinator in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show enthusiasm for the role and the hotel. A bit of charm goes a long way in hospitality!
Tailor Your Application:Make sure to tailor your application to the In-Room Dining Coordinator role. Highlight any relevant experience you have, especially in customer service or food and beverage. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate good communication skills, so show us you can express yourself well in writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at AccorHotel
✨Know Your Menu Inside Out
As an In-Room Dining Coordinator, you'll need to have a solid grasp of the in-room dining menus and ongoing promotions. Before your interview, take some time to familiarise yourself with the offerings and be ready to discuss them. This shows your enthusiasm and readiness to provide excellent service.
✨Practice Your Telephone Etiquette
Since you'll be taking guest orders over the phone, it's crucial to demonstrate good telephone etiquette during your interview. Practice speaking clearly and courteously, and think about how you would handle various guest scenarios. This will help you convey your ability to communicate effectively.
✨Showcase Your Customer Service Skills
The Savoy prides itself on outstanding service excellence. Be prepared to share examples from your past experiences where you've gone above and beyond for a guest. Highlighting your customer service skills will show that you understand the importance of guest satisfaction in a luxury setting.
✨Be Ready for Role-Playing Scenarios
Interviews for hospitality roles often include role-playing to assess how you handle real-life situations. Be prepared to engage in scenarios where you might need to deal with a difficult guest or upsell menu items. This will allow you to demonstrate your problem-solving skills and ability to remain calm under pressure.
