At a Glance
- Tasks: Supervise housekeeping staff and ensure top-notch cleanliness and guest satisfaction.
- Company: Join The Savoy, an iconic luxury hotel with a rich history and award-winning culture.
- Benefits: Competitive pay, exclusive discounts, and career development opportunities.
- Other info: Flexible hours and a dynamic work environment await you.
- Why this job: Be part of a legendary team creating unforgettable experiences for guests.
- Qualifications: 3-5 years in luxury hospitality and strong leadership skills required.
The predicted salary is between 20 - 20 £ per hour.
The Savoy is one of the world's most iconic hotels, known for outstanding service excellence. We blend our rich history with innovation, creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be to support the housekeeping leadership in all areas to ensure consistency and excellence in service standards. You will be accountable for:
- Taking ownership for showcasing our rooms and public areas ensuring the highest standards of cleanliness.
- Ensuring the seamless running of the housekeeping department alongside the housekeeping leadership.
- Providing support and supervision for all areas and colleagues within the housekeeping and laundry team.
- Driving quality through high attention to detail and seeking every opportunity to enhance and personalise the guest experience.
Your key responsibilities & contribution will be:
- Supervising the work of guest servicing agents and HOH porters, taking corrective action when needed and training and developing colleagues.
- Opening/closing of the department as per rota, assigning daily tasks and special duties.
- Administration tasks including rotas, stationary orders, attendance records.
- Room inspections in line with our service standards and acknowledging guest preferences.
- Room audits to monitor colleague progress and drive performance.
- Running handover meetings.
- Ensuring all relevant areas are clean, tidy and fully stocked.
- Building relationships and working closely with other teams in the hotel.
- Working alongside leadership to train and coach colleagues specifically to help drive self-checking of rooms.
- Reporting all maintenance issues/upholstery repairs through the correct channels and ensuring complete follow up.
- Accurate recording and follow up of guest requests/special requests.
- Ensuring public area cleanliness.
- Handling guest requests, belongings and personal items with care, security and discretion.
- Being fully knowledgeable of all hotel services and facilities to proactively assist guests.
- Other duties as specified by Housekeeping Leadership.
What you will need to do this role:
Essential:
- 3 – 5 years’ experience within a luxury hospitality environment.
- The ability to prioritise and organise, meeting deadlines with quality results.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships.
- Able to work under pressure and at high speed.
- Physically fit, frequently reaching, standing and walking.
- ‘Can do’ attitude and able to adapt to changes.
- Problem solving abilities.
- High level of attention to detail.
- Outstanding communication skills, both written & spoken.
- Demonstrate honesty and integrity.
- Hands on approach and fully flexible at work.
Desirable:
- Prior supervisory experience.
- Experience in multiple areas of the housekeeping function such as the laundry service, administration and leading people.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, accrued holiday.
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room, colleague gym and wellness room.
- Laundry services for all colleagues.
- Local discounts for F&B and retail.
Housekeeping Floor Supervisor (0-hour Casual Contract), The Savoy Hotel in London employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Floor Supervisor (0-hour Casual Contract), The Savoy Hotel in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Housekeeping Floor Supervisor (0-hour Casual Contract), The Savoy Hotel in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at AccorHotel
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at AccorHotel. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
