At a Glance
- Tasks: Assist in housekeeping operations, ensuring cleanliness and timely delivery of supplies.
- Company: The Savoy Hotel, a legendary British luxury hotel with a rich history.
- Benefits: Competitive salary, exclusive discounts, gym access, and accrued holidays.
- Other info: Flexible hours with opportunities for career development in luxury hospitality.
- Why this job: Join a prestigious team and create memorable experiences for guests.
- Qualifications: Experience in high-quality hotels, excellent customer service, and strong communication skills.
The predicted salary is between 38000 - 40000 € per year.
The Savoy is one of the world's most iconic hotels, known for outstanding service excellence. We blend our rich history with innovation and pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be: To assist the Housekeeping department in operating smoothly and efficiently by ensuring timely delivery and collection of linen and supplies, maintaining cleanliness and order in guest and service areas, and supporting the team in creating exceptional guest experiences.
You will be accountable for:
- Distributing linen and housekeeping supplies to guest floors and pantries.
- Restocking maid service stations; removing soiled linen, rubbish, and empty water bottles.
- Assisting with the upkeep and cleanliness of corridors, service areas, and back-of-house zones, including high dusting and cleaning ceiling lamps.
- Restocking minibar cabinets in corridors and pantries.
- Transporting water bottles between storage and pantries, returning empties to storage.
- Supporting stock control through regular inventory checks of linen, goods, and equipment.
- Handling all items with care and respect.
- Responding promptly to guest and colleague requests, including placing/removing extra beds, baby cots, or arranging twin bedding.
- Receiving and managing deliveries of housekeeping items such as toilet paper, tissue boxes, and other supplies.
- Assisting Room Attendants with room preparation and cleaning as needed.
- Acting in accordance with fire, health & safety regulations.
- Adhering to all Savoy policies and procedures.
- Being an active member of the Savoy team in our mission of “Turning Moments into Memories” for our guests.
What you will need to do this role:
- Previous experience in a similar role within a high-quality or five-star hotel.
- Ability to work in a fast-paced environment while maintaining high standards.
- Excellent customer service and strong communication skills.
- Highly organised, able to work independently, and use initiative.
- Physically fit for the demands of the role.
- Enthusiastic, positive, and well-groomed with a professional presence.
- Flexibility to work full-time, including weekends on a rotational basis.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension.
- Accrued holidays.
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room and wellness room.
- Laundry services for all colleagues.
- Gym access.
- Local discounts for F&B and retail.
Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel in London employer: AccorHotel
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service and a colleague-centric culture that prioritises employee experience. With competitive salaries, extensive benefits, and remarkable career development opportunities within the Fairmont group, employees are empowered to grow in a prestigious environment that blends rich history with modern luxury. Working at The Savoy not only offers the chance to be part of an iconic establishment but also provides unique perks such as exclusive discounts and access to wellness facilities, making it a truly rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel in London
✨Tip Number 1
Get to know the Savoy! Research the hotel’s history and values. When you walk in for your interview, you’ll impress them with your knowledge and passion for their brand.
✨Tip Number 2
Dress to impress! The Savoy is all about luxury, so make sure you look sharp and professional. It shows you respect the role and the company.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for guests in previous roles. They want to see that you can create those special moments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Savoy team.
We think you need these skills to ace Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you’re excited about creating memorable experiences for guests, just like we are at The Savoy.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Housekeeping Floor Porter role. Highlight any relevant experience in high-quality hotels and showcase your customer service skills – it’s all about making a great first impression!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at The Savoy.
How to prepare for a job interview at AccorHotel
✨Know the Savoy's Legacy
Before your interview, take some time to research The Savoy's rich history and its reputation for luxury hospitality. Understanding what makes this hotel iconic will help you connect with the interviewers and show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housekeeping Floor Porter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests or colleagues. This will demonstrate your commitment to creating exceptional guest experiences, which aligns perfectly with The Savoy's mission.
✨Be Ready for a Fast-Paced Environment
The role requires working efficiently in a busy setting. During the interview, highlight your ability to stay organised and maintain high standards under pressure. Share specific instances where you successfully managed multiple tasks at once, as this will reassure them of your capability.
✨Emphasise Teamwork and Flexibility
The Savoy values collaboration and adaptability. Be prepared to discuss how you've worked effectively within a team and your willingness to take on various tasks as needed. This will show that you're not just looking for a job, but are eager to contribute to the overall success of the team.
