Housekeeping Coordinator, The Savoy Hotel in London

The Savoy is one of the world's most iconic hotels, known for outstanding service excellence. We blend our rich history with innovation, creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Your purpose will be to provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role.

You will be accountable for:

• Handling all internal and external calls to housekeeping and distributing information efficiently through full utilisation and monitoring of Opera, REX and RSM.
• Working on a rotational basis – morning, evening and weekends.
• Setting teams up for success through undertaking of schedules, task lists, guest preparation and other administration tasks.
• Supporting the leadership and able to cover supervisory support.

Your key responsibilities & contribution will be:

• Overseeing staffing levels, timesheets, holiday requests, sickness.
• Dealing with all telephone calls and requests.
• Keeping close communication with Front Office.
• Liaising with Front Office reception regarding the position of rooms.
• Liaising with the Floor Housekeepers.
• Dealing with Contractors.
• General office duties.
• Preparation of all arrival and in-house guest requirements.
• Assisting in any duty required for the smooth running of the department.
• Recording Lost & Found and dealing with inquiries.
• Carries out floor supervisor duties when required.
• Complying with any reasonable requests by the Supervisor and Hotel Management.
• Ensuring all internal and external calls are handled according to our service standards.
• Knowledge of all telephone systems.
• Ensuring clear communication channels and methods with all other departments in order to facilitate complete guest service.
• Housekeeping and rooms coordination to ensure the smooth running of daily operation.
• Initiating, developing and maintaining excellent service standards with a consistent focus on the guest experience.

What you will need to do this role:

• Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels.
• Proven organizational skills and able to work independently.
• Enthusiastic and positive with the ability to build trusting relationships.
• Ability to multi-task and problem solve in a fast-paced environment.
• Keen eye for detail.
• Flexibility to work different shifts - mornings, evenings and weekends.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance.
• 31–33 days of holiday (including public holidays).
• Cashback for wellbeing/healthcare expenses & Perkbox.
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
• Free stay at The Savoy after probation.
• Colleague restaurant, interfaith prayer room and wellness room.
• Laundry services for all colleagues.
• Gym access, cycle-to-work scheme and Virgin Active membership discount.
• Season ticket loan for commuting.
• Employee assistance program.
• English classes, optician reimbursements, and local discounts for F&B and retail.