At a Glance
- Tasks: Supervise night reception, ensuring a seamless guest experience and team collaboration.
- Company: Join a bold and innovative hotel brand shaking up the London market.
- Benefits: Competitive salary, growth opportunities, and a fun, supportive team environment.
- Other info: Opportunity to lead a dynamic team in a fast-growing international group.
- Why this job: Be part of a creative hospitality concept and make memorable experiences for guests.
- Qualifications: Positive attitude, eagerness to learn, and passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Night Reception Supervisor to join our TRIBE as we launched our first TRIBE Hotel into the London market in August 2022. Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.
We are looking for someone who’s curious, caring with a positive attitude. You will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier.
What you’ll do…
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Supervise the shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach the front desk team.
- Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
- Cross Check all billing instructions are correctly updated.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Ensure Accor All members are recognised and points added to their accounts.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Takes responsibility in the absence of the Night Manager.
- Ensure the Reception desk is clean, tidy and presentable at all times.
- You will be a member of the hotels’ crisis and fire teams.
What we are looking for…
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
- You’re looking for a place where you can be you.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
- You are a born optimist, who always puts our guests, colleagues, and communities first.
- You are your authentic self.
- You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
What's in it for you...
- The opportunity to head up an exciting hospitality concept that is new to the London market.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences.
- A competitive package and plenty of opportunity for development.
We look forward to welcoming you to our TRIBE!
Hotel Night Reception Supervisor in London employer: AccorHotel
Join our TRIBE as a Night Reception Supervisor in the heart of London, where we blend modern design with a vibrant atmosphere to create unforgettable experiences for our guests. We pride ourselves on fostering a supportive and dynamic work culture that encourages personal growth and creativity, offering competitive benefits and opportunities for development within an innovative international group. If you're passionate about hospitality and eager to make a positive impact, this is the perfect place for you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Reception Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at TRIBE or similar hotels. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your authentic self shine through. Remember, they’re looking for someone who fits into their fun and vibrant culture.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email or message expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you’d handle various scenarios during interviews, showcasing your problem-solving skills and positive attitude.
We think you need these skills to ace Hotel Night Reception Supervisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your authentic self shine through! We want to see your positive attitude and passion for hospitality. Don’t be afraid to share a bit about what makes you unique and how you can contribute to our TRIBE.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight any relevant experience or skills that align with the Night Reception Supervisor role. This shows us you’re genuinely interested in being part of our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications and enthusiasm without any confusion.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at AccorHotel
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal experiences where you went above and beyond to create memorable moments for guests, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Leadership Skills
Since the role involves supervising a team, be ready to discuss your leadership style. Prepare examples of how you've successfully managed or motivated a team in the past, highlighting your hands-on approach and ability to create a supportive environment.
✨Be Ready to Problem-Solve
Think of scenarios where you faced challenges in a previous role and how you resolved them. This will showcase your ability to maintain a positive attitude while dealing with issues, which is crucial for the Night Reception Supervisor position.
✨Know the Company and Its Values
Research TRIBE Hotels and understand their unique concept and values. Be prepared to discuss how your personal values align with theirs, especially regarding authenticity and creating seamless guest experiences.
