At a Glance
- Tasks: Manage group hotel reservations and provide exceptional service to guests.
- Company: Join the legendary Raffles Hotels & Resorts, known for luxury and rich history.
- Benefits: Enjoy 31 days holiday, free meals, and discounts at Accor worldwide.
- Other info: Opportunities for personal growth and fun team events await you!
- Why this job: Be part of a prestigious team and create unforgettable experiences for guests.
- Qualifications: Strong communication skills and experience in a fast-paced environment.
The predicted salary is between 24750 - 30250 £ per year.
Company Description
Raffles Hotels & Resorts is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles London
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Job Description
Scope Of Position:
Reporting to the Reservations Manager, you will be responsible for the accurate and efficient execution of group hotel room reservations, providing the highest level of personal service. You will process all reservations according to the established hotel requirements. The Group Reservations Executive will be required to be independent and proactive, acting in a professional manner on a day-to-day basis, including high demand periods. Maintain and develop SOP’s whilst achieving and maintaining LQA and Forbes standards.
Responsibilities:
- Keeping all booking, credit records and accounts updated and accurate.
- Exceeding guest expectations on a daily basis.
- Communication with staff and guests and handle the Groups reservations inbox in a friendly and professional manner.
- Handle group bookings, requests and rooming lists in coordination with Sales and Events Directors and Managers.
- Monitor group pick-up and provide regular updates to Sales and Events.
- Liaise with Revenue Management to ensure rate and inventory accuracy.
- Communicate with clients to understand their needs and requirements.
- Ensure all deposits, payment arrangements, and billing instructions are received and recorded correctly.
- Coordinate room blocks, create rate codes and manage reservations for group attendees in Opera Cloud.
- Assist the Reservations team on any transient enquiries/bookings by handling any overflow of emails and phone calls including operational reports and any other reservations tasks.
Qualifications
Essential:
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Knowledge of Opera Cloud or a similar PMS system and MS Office including a detailed knowledge of Excel.
- Excellent attention to detail and accuracy.
- Ability to work under pressure in a fast-paced environment.
Desirable:
- An understanding of the luxury sector.
- Previous experience within a luxury hotel in a Reservations environment working with LQA, Forbes 5* or equivalent standards.
- Flexible approach to working hours in line with business needs.
Additional Information
Why join our Raffles team? Not only will you be joining one of the world's best hotels, you will also receive great benefits including:
- 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Our Values
- Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
- Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
- Belonging: We celebrate our differences. We support each other and we always stand together.
- Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
- Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Groups Reservations Executive in London employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Reservations Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups Reservations Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
