At a Glance
- Tasks: Manage group reservations and ensure smooth communication with guests.
- Company: Join the vibrant team at IBIS London City Shoreditch, part of the Accor network.
- Benefits: Enjoy a competitive salary, free hotel stays, discounts, and professional development opportunities.
- Other info: Diverse and inclusive workplace with endless growth opportunities across 5000 hotels worldwide.
- Why this job: Be part of a dynamic hospitality environment and make memorable moments for guests.
- Qualifications: Strong communication skills and a knack for organisation; experience is a plus but not required.
The predicted salary is between 30014 - 30014 € per year.
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. By working at the IBIS London City Shoreditch you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
As part of our team you can have:
- Salary - £30,014.4 per annum.
- Contract start date - 1st April, 2026
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Talent gym access
- Stylish and functional uniform provided
- Delicious complimentary meals on duty prepared by our creative chefs
- Discounted hotel rates all over the world in Accor Hotels
- Grow your skills and learn more through our Apprenticeship
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
If you feel you are the right candidate for the role as our Groups Reservations Coordinator, please click ‘apply’ now! We’d love to hear from you!
Job Description:
- Process and input group reservations following hotel reservations policy.
- Follow-up on all the groups starting from inquiry to actualization and keep track of the payment and cancellation deadlines.
- Update and process any group’s agreed commission timely.
- Keep a check on the room inventory to maximize room sales.
- Answer all group related calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained. Answer all individual reservations related calls in the absence of the individual reservations coordinator.
- Monitor group room block status and update availability.
- Ensure all reservations are accurately actioned within the same working day.
- Check and update, as necessary, group rates in Opera cloud.
Qualifications:
- Prior experience at reception/reservations is preferable but not mandatory
- Clear oral/written communication
- Exemplary time management and organizational skills
- Problem solving abilities
- Previous experience in a similar role is preferable not necessary.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Group & Sales Coordinator in London employer: AccorHotel
At IBIS London City Shoreditch, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As part of the Accor network, you will enjoy a range of benefits including competitive salary, free hotel stays, and access to our Accor Academy for continuous learning, all while contributing to a diverse and inclusive environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Group & Sales Coordinator in London
✨Tip Number 1
Get to know the company! Before your interview, dive into IBIS London City Shoreditch's mission and values. This way, you can show how your personal goals align with theirs, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure your outfit is stylish yet functional, reflecting the hospitality vibe of IBIS. First impressions matter, so look sharp and professional when you walk through those doors.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Group & Sales Coordinator in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of flair can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Group & Sales Coordinator role. Highlight any relevant experience and skills that match the job description. We love seeing how you connect with our mission!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially in a hospitality setting where clarity is key.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at IBIS London City Shoreditch!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research IBIS London City Shoreditch and the Accor network. Understand their mission to create memorable moments for guests and how they promote diversity and inclusion. This knowledge will help you connect your answers to their values during the interview.
✨Showcase Your Organisational Skills
As a Group & Sales Coordinator, you'll need to demonstrate exemplary time management and organisational skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will show that you're ready to handle the responsibilities of the role.
✨Practice Clear Communication
Since clear oral and written communication is key for this position, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more confident and ensure you convey your ideas effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to group reservations. Think of potential scenarios and prepare your responses. Highlight your problem-solving abilities and how you can contribute to maximising room sales and ensuring guest satisfaction.
