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- Tasks: Lead the reception team, ensuring exceptional guest experiences and smooth front office operations.
- Company: Join Mercure London Bankside, part of the global Accor network.
- Benefits: Enjoy competitive pay, training, development, and extra holidays with service.
- Why this job: Be the face of hospitality, turning challenges into smiles and creating memorable moments.
- Qualifications: Strong leadership skills and a passion for guest relations are essential.
- Other info: Flexible shifts, a supportive team, and opportunities for international development await you.
The predicted salary is between 28800 - 43200 £ per year.
As our next Reception Team Leader, you would describe yourself as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. In short: You take care of your guests and your colleagues. When someone is angry, you can turn that over to a smile. When someone has a problem, you solve it. You are the face of Mercure London Bankside.
This Front Office Team Leader will be working both Night and Day shifts and requires great flexibility and an opportunity to develop and coach the team. Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives. Assist in effectively running the front office operations with a hands-on approach. Help guests and create positive experiences. Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention. Maintain strong working relationships and communicate with all departments. Work duty manager shifts as and when required.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
What do you get from us?
- Pension Scheme
- Training & Development
- Additional holidays with service
- International Development Opportunities
- Recommend a friend scheme
- Employee Advisory Service
- Childcare Vouchers
Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Front Office Team Leader in London employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mercure London Bankside's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your guest relations skills! Think of scenarios where you might need to turn a frown into a smile. Role-playing these situations with a friend can help you feel more confident and prepared for those tricky moments during the interview.
✨Tip Number 3
Show off your flexibility! Since this role involves both night and day shifts, be ready to discuss your availability. Highlight any previous experience working varied hours and how you managed to keep a positive attitude while doing so.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mercure London Bankside. We can’t wait to hear from you!
We think you need these skills to ace Front Office Team Leader in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express yourself and share what makes you a great fit for the Front Office Team Leader role.
Tailor Your Application: Make sure to customise your application to highlight your experience in guest relations and team leadership. We’re looking for someone who can turn frowns into smiles, so share specific examples of how you've done this in the past!
Be Clear and Structured: Just like we value structure in our operations, we appreciate clarity in your application. Keep your writing organised and to the point, making it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Mercure London Bankside!
How to prepare for a job interview at AccorHotel
✨Know Your Guests
Before the interview, think about how you would handle different guest scenarios. Being able to demonstrate your understanding of guest relations and how to turn a negative experience into a positive one will show that you’re the right fit for the Front Office Team Leader role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to coach and develop others, as well as how you maintain strong relationships with colleagues. This will resonate well with the interviewers looking for a committed manager.
✨Flexibility is Key
Since the role requires working both night and day shifts, be ready to discuss your availability and adaptability. Share any previous experiences where you’ve had to adjust your schedule or work under varying conditions, showcasing your flexibility.
✨Emphasise Your Problem-Solving Skills
Think of specific instances where you’ve resolved issues effectively, whether with guests or team members. Being able to articulate your problem-solving approach will demonstrate your capability to handle challenges that may arise in the front office.
