At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences at our vibrant hotel.
- Company: Join Ibis London Heathrow Airport, where we create memorable moments for our guests.
- Benefits: Enjoy discounts worldwide, complimentary meals, and generous holiday allowances.
- Other info: Fluent English required; excellent career growth opportunities await you!
- Why this job: Be part of a fun, high-energy team making a real impact on guest satisfaction.
- Qualifications: Experience in front office operations and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team you can have:
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
As our next Front Office Manager, you will:
- Be passionate about guests and delivering exceptional service
- Bring strong knowledge and experience across front office operations
- Take a hands-on, organised, and supportive approach with your team
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes
- Be results-driven and understand what's needed to achieve hotel goals
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback
- Communicate effectively and collaboratively with all other hotel departments
- Lead by example on shift, setting the tone for the guest experience
- Ensure all team members understand brand standards and deliver consistently
- Balance operational, administrative, and colleague needs effectively
- Handle complaints with confidence and empathy
- Manage staff planning, scheduling, and budget adherence to optimise productivity
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment
A little more information: You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English. If you feel you are the right candidate for the role as our Front Office Manager, we'd love to hear from you!
Front Office Manager in London employer: AccorHotel
Accor in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible hours and competitive pay, team members enjoy the opportunity to develop their skills in a dynamic environment while contributing to memorable guest experiences. The company fosters a supportive atmosphere where every staff member is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Ibis London Heathrow. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Show us how your passion for guest service aligns with our mission to create memorable moments. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about how you can demonstrate your hands-on approach and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Let us know you’re still keen on joining our fun team at Ibis London Heathrow!
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for guest service shine through. We want to see how much you care about creating memorable moments for guests, just like we do at Ibis London Heathrow Airport.
Highlight Relevant Experience:Make sure to showcase your experience in front office operations. We’re looking for someone who knows the ins and outs of the role, so don’t hold back on sharing your achievements and skills that align with our needs.
Be Personable and Authentic:We love a bit of personality! Write your application in a way that reflects who you are. Being authentic helps us get a sense of your character and how you might fit into our fun team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, make sure you research Ibis London Heathrow Airport thoroughly. Understand their mission to create memorable moments for guests and how they achieve this. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest-Centric Approach
As a Front Office Manager, your passion for delivering exceptional service is key. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your commitment to guest satisfaction and your ability to handle complaints with confidence and empathy.
✨Highlight Your Leadership Skills
Be ready to discuss your leadership style and how you support your team. Share specific instances where you coordinated operations or led by example during busy shifts. This will illustrate your hands-on approach and ability to foster a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to react proactively. Think of scenarios where you had to find suitable solutions under pressure. Practising these responses will help you convey your results-driven mindset and readiness to tackle challenges head-on.
