At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences at our vibrant hotel.
- Company: Join Ibis London Heathrow Airport, where we create memorable moments for our guests.
- Benefits: Enjoy discounts worldwide, complimentary meals, and generous holiday allowances.
- Other info: Fluent English required; excellent career growth opportunities await you!
- Why this job: Be part of a fun, high-energy team making a real impact on guest satisfaction.
- Qualifications: Experience in front office operations and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team you can have:
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
As our next Front Office Manager, you will:
- Be passionate about guests and delivering exceptional service
- Bring strong knowledge and experience across front office operations
- Take a hands-on, organised, and supportive approach with your team
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes
- Be results-driven and understand what's needed to achieve hotel goals
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback
- Communicate effectively and collaboratively with all other hotel departments
- Lead by example on shift, setting the tone for the guest experience
- Ensure all team members understand brand standards and deliver consistently
- Balance operational, administrative, and colleague needs effectively
- Handle complaints with confidence and empathy
- Manage staff planning, scheduling, and budget adherence to optimise productivity
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment
A little more information: You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English. If you feel you are the right candidate for the role as our Front Office Manager, we'd love to hear from you!
Front Office Manager in London employer: AccorHotel
Accor in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible hours and competitive pay, team members enjoy the opportunity to develop their skills in a dynamic environment while contributing to memorable guest experiences. The company fosters a supportive atmosphere where every staff member is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
