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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the Novotel London Greenwich, part of the global Accor network.
- Benefits: Enjoy hotel discounts, competitive salary, and career growth opportunities.
- Other info: Flexible hours and a supportive environment for personal and professional growth.
- Why this job: Be part of a fun team creating memorable moments for guests.
- Qualifications: Customer service skills and a friendly, approachable attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
As part of our team, you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- A competitive salary
- Pension Scheme
- Cycle to Work Scheme
- Staff Uniforms Provided
- Learning programs through our Academies
Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date. Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience. Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times. Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure. Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed. Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.
Qualifications:
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organisational skills.
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us. In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
Contract Type: Part Time
Number of hours: PT
Start date: Now
Location: Novotel London Greenwich
Front of House Team Member in London employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in London
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Novotel London Greenwich and its services. When you walk in for your interview, show off your knowledge about their offerings and values. It’ll impress them and show you’re genuinely interested!
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable moments for guests, think of examples from your past experiences where you’ve gone above and beyond. Share these stories during your chat to highlight your friendly and approachable nature.
✨Tip Number 3
Be ready to showcase your teamwork! The Novotel team thrives on collaboration, so come prepared with examples of how you’ve worked well with others in high-pressure situations. This will demonstrate your positive attitude and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Accor family. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Front of House Team Member in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re all about creating memorable moments for our guests!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or hospitality that align with what we're looking for. This shows us you understand the role and are genuinely interested!
Show Your Passion: Express your enthusiasm for the hospitality industry and why you want to join our team at Novotel London Greenwich. We love candidates who are excited about creating positive guest experiences and contributing to a supportive team environment.
Check Your Details: Before hitting that 'apply' button, double-check your application for any typos or errors. Attention to detail is key in our industry, and we want to see that you can present yourself professionally. And remember, apply through our website for the best chance!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Novotel London Greenwich. Familiarise yourself with their services, values, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Front of House Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable moments for guests.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling pressure, and flexibility in working hours. Practising your responses can help you feel more confident and articulate during the interview. Remember, they want to see how you fit into their positive and service-focused culture.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it aligns with the hotel's commitment to professionalism.