Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
Job Description
We are looking for a dynamic and passionate Front Office Manager to lead our Front Office team. You will be responsible for ensuring exceptional guest experiences from arrival to departure while driving operational excellence, team engagement, and commercial performance.
Reporting to the Operations Manager, you will oversee all aspects of the Front Office operation, including Reception, Night Team, Guest Relations, and Duty Management.
Key Responsibilities
- Lead, coach, and develop the Front Office team to deliver outstanding guest service.
- Ensure smooth day-to-day operation of Reception and Front Office departments.
- Drive guest satisfaction, loyalty, and positive online reviews.
- Manage staffing levels, scheduling, payroll, and departmental budgets.
- Monitor and improve key performance indicators, including guest satisfaction scores and upselling results.
- Ensure compliance with Accor brand standards, health & safety, and operational procedures.
- Handle guest feedback and resolve concerns professionally and efficiently.
- Collaborate with Housekeeping, Food & Beverage, Sales, and Maintenance to deliver seamless guest experiences.
- Act as Duty Manager as required.
Qualifications
- Previous experience as a Front Office Manager or Assistant Front Office Manager within a branded hotel.
- Strong leadership and people development skills.
- Excellent communication and interpersonal abilities.
- A passion for delivering exceptional guest experiences.
- Experience using hotel PMS systems (Opera Cloud experience is an advantage).
- Strong commercial awareness and the ability to drive revenue through upselling.
- Flexibility to work shifts, weekends, and holidays when required.
- The right to work in the relevant country.
Additional Information
Benefits:
- Salary £38,000 annual plus 10% bonus
- Benefit from a free one- or two-day break in another Accor property in the UK each year.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
Must have the legal right to work in the UK
