At a Glance
- Tasks: Lead the front desk team to deliver exceptional guest experiences and coordinate hotel operations.
- Company: The Savoy Hotel, a historic luxury destination known for outstanding service.
- Benefits: Competitive salary, generous holiday, wellness perks, and exclusive discounts at top restaurants.
- Other info: Dynamic work environment with opportunities for growth and training.
- Why this job: Join a prestigious hotel and make memorable moments for guests while developing your career.
- Qualifications: 1-3 years in luxury hospitality, excellent communication skills, and a positive attitude.
The predicted salary is between 28103 - 34348 £ per year.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be to support the FOH leadership to ensure consistency and excellence in service standards in the front office. You will oversee the daily operation and drive quality through support, development, and training of the Guest Executives and Guest Experience Assistants.
The candidate will assist the Front Desk management team to coordinate, oversee, and successfully accomplish all Reception related operations. Responsibilities include:
- Coordinating daily arrivals with all pertinent departments in the hotel to ensure accurate room allocations and special requests are met prior to guest arrival.
- Utilising various computer systems (HotSos, Royal Services, Opera, Microsoft 365) to check guests in and out, run daily reports, and manage room inventory.
- Prioritising room allocations based on guest arrival times and ensuring effective execution of VIP Limousine and group arrivals procedures.
- Assisting in resolving customer complaints and guest interactions with the highest level of hospitality and professionalism.
- Conducting full daily AM and PM shift briefings and assisting staff with training to achieve the standards set by The Savoy.
- Maintaining maximum occupancy within the hotel and ensuring adherence to Health and Safety Regulations.
- Coordinating all group bookings and reviewing daily arrivals to ensure proper handling of Special Attention Guests.
- Maintaining good working relationships with all departments and ensuring the Reception area is always immaculate.
- Implementing innovative approaches to the business and developing initiatives for a more sustainable hotel environment.
Qualifications required include:
- 1 – 3 years’ experience in a luxury hospitality environment.
- Excellent communication skills, both verbal and written.
- Enthusiastic and positive personality with the ability to build trusting relationships.
- Ability to multi-task and problem-solve in a fast-paced environment.
- Knowledge of OPERA PMS.
Desirable qualifications include previous experience in guest complaint handling and knowledge of Opentable and Silverware.
What’s in it for you? Competitive salary, pension, life assurance, 31–33 days of holiday, cashback for wellbeing/healthcare expenses, exclusive discounts at various hotels and restaurants, free stay at The Savoy after probation, gym access, and employee assistance programs.
Front Desk Supervisor, The Savoy Hotel in London employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Supervisor, The Savoy Hotel in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Supervisor, The Savoy Hotel in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
