At a Glance
- Tasks: Deliver food promptly and beautifully while ensuring excellent service.
- Company: Join the exciting pre-opening team of Delano London, a reimagined iconic brand.
- Benefits: Shape the Food & Beverage experience and enjoy great colleague perks.
- Other info: Opportunities for growth within a global community of hospitality brands.
- Why this job: Be part of a creative team and influence the culture from day one.
- Qualifications: Energetic, attentive, and willing to learn in a fast-paced environment.
The predicted salary is between 21150 - 25850 £ per year.
Company Description
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor. Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.
Job Description
We are seeking an exceptional Food Runner to join the pre-opening team of Delano London. Working closely with the restaurant and Culinary teams, you'll play a crucial role in the rhythm of service, ensuring every dish reaches the right guest quickly, accurately and beautifully.
What you'll do...
- Deliver food from the kitchen to the correct table and guest promptly, confidently and with accurate dish identification.
- Learn the menu, key ingredients and allergens so you can announce dishes clearly and answer basic guest questions.
- Coordinate closely with the pass, waiters and managers to maintain strong pacing and communication throughout service.
- Check plates for presentation and accuracy before leaving the pass and immediately flag any concerns.
- Support table maintenance, clearing, resetting, water service and other floor tasks as required.
- Keep service stations, trays and equipment clean, organised and fully stocked.
- Assist with pre-service mise en place and end-of-service breakdown and cleaning.
- Pay close attention to allergies, dietary requirements, VIPs and table numbers and follow all communication procedures.
- Support Room Service, Private Dining and other Food & Beverage areas when required.
- Follow food safety, Health & Safety and company standards at all times.
Qualifications
What we're looking for...
- You are energetic, attentive and comfortable working in a fast-paced restaurant environment.
- Previous experience as a runner or in hospitality is useful but attitude, reliability and willingness to learn are equally important.
- You communicate clearly and enjoy working as part of a close team.
- You have strong attention to detail and can learn table numbers, dishes and service sequences quickly.
- You remain calm and positive under pressure and take pride in doing the small things well.
- You are flexible to work breakfast, evenings, weekends and key hospitality moments.
What's in it for you...
- The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style.
- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
- Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
- Plenty of opportunity for development as the hotel and the wider brand continue to grow.
Additional Information
Why Delano London?
Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor. Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.
Job-Category: Food & Beverage
Job Type: Permanent
Job Schedule: Full-Time
Food Runner in London employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Food Runner in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food Runner in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
