At a Glance
- Tasks: Supervise food and beverage operations, ensuring top-notch service and guest satisfaction.
- Company: Join Sofitel London St James, where luxury meets playful indulgence.
- Benefits: Competitive pay, free stays, discounts, and exceptional training opportunities.
- Other info: Enjoy a supportive culture with global growth opportunities and wellbeing initiatives.
- Why this job: Be part of a dynamic team that transforms hospitality into enchanting experiences.
- Qualifications: Previous supervisory experience in food and beverage, strong leadership skills.
The predicted salary is between 23625 - 28875 £ per year.
Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
SCOPE OF POSITION
As Food and Beverage Floor Supervisor you will oversee all aspects of the food and beverage operations, ensuring high-quality service, customer satisfaction, and compliance with health and safety regulations.
This role involves managing staff, coordinating schedules, monitoring inventory, and maintaining quality standards.
RESPONSIBILITIES
- Schedule shifts and assign duties to ensure adequate staffing levels.
- Provide coaching, feedback, and performance evaluations to team members.
- Foster a positive work environment and resolve any conflicts or issues that arise.
- Directly supervise breakfast service staff, including servers, kitchen staff, and support personnel.
- Ensure that breakfast offerings are varied, high-quality, and align with the establishment's brand standards.
- Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings.
- Ensure exceptional customer service standards are maintained at all times.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Monitor guest satisfaction levels and implement improvements as necessary.
- Oversee the day-to-day operations of the food and beverage outlets.
- Address any issues or concerns related to food safety or sanitation.
- Assist in budget planning and cost control measures.
- Monitor expenses and revenue, and take corrective actions as necessary.
- Identify opportunities to increase sales and improve profitability.
Qualifications
- Previous supervisory experience within a Food & Beverage environment, preferably in a luxury hotel, restaurant, or hospitality setting.
- Strong knowledge of food safety, health & safety, and hygiene standards, with relevant certifications being advantageous (e. g., Food Safety Level 2 or 3).
- Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members.
- Strong customer service and communication skills, with the ability to handle guest concerns professionally and maintain high service standards.
- Good organisational and administrative skills, including experience with rota management, payroll systems, stock control, and budget awareness.
- Additional Information
Discover a world of unparalleled perks tailored just for you
- Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers. accor. com
Food & Beverage Floor Supervisor in London employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Floor Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Floor Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
