At a Glance
- Tasks: Enhance guest satisfaction and manage food & beverage operations in a dynamic environment.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Earn £16.95/hour, enjoy service charge, pension scheme, and exclusive hotel discounts.
- Other info: Opportunities for training, development, and international career growth await you.
- Why this job: Be part of a team that dares to challenge the status quo and create memorable experiences.
- Qualifications: Experience in food & beverage management and strong leadership skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
- Customer relations
- Enhances guest satisfaction
- Handles guest comments and complaints, ensuring follow-up
- Develops close relationships with guests to encourage loyalty
- Ensures guests receive a warm and personalised welcome
- Professional Techniques / Production
- Organises and supervises the preparation of points of sale according to activity forecasts
- Ensures that reference standards are properly applied
- Checks that sales materials are well presented
- In conjunction with the Head Chef, prepares the menus, organises purchases and ensures the update and application of cooking instructions
- Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef
- Talent & Culture Responsibilities
- Live and breathe Accor Brand and Service Standards
- Manage and value the different food and beverage points of sale
- Ensure information transmission in the concerned services
- Develop team spirit and motivation by creating a good working atmosphere
- Takes part in or validates recruitments
- Organises the welcome and integration of new employees
- Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
- Conducts annual performance appraisals and sets targets for the team
- Prepares training plans in conjunction with the managers under his/her responsibility and follows them up
- Helps employees improve their skills and provides support for career development
- Applies labour legislation
- Commercial / Sales
- Develops excellent relations with guests
- Prepares the commercial action plan for the department and ensures implementation
- Sets daily sales targets for the team
- Analyses guests' comments and shares them with the team
- Launches and deploys marketing initiatives in the local area in order to increase revenue
- Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
- Knows the market and customer expectations
- Keeps close track of what the competition is doing
- Uses sense of creativity and innovation to facilitate commercial operations
- Management and Administration
- Ensures that management results are in line with the hotel's targets
- Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
- Draws up, implements and ensures that internal checks are properly carried out
- Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand
- Ensures that the equipment and cultural assets of the department remain in good condition and working order
- Checks inventories that have been carried out
- Takes part in 'Debtor' meetings and implements actions to recover debt
- Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
- Hygiene / Personal safety / Environment
- Is responsible for keeping the equipment and furniture in good condition
- Ensures machinery works reliably and follows up any technical work
- Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
- Sets up an action plan based on the hygiene analysis results and tracks implementation
- Applies and ensures application of the hotel's security regulations (in case of fire etc)
- Is responsible for the security of people and property in the area under his/her remit
- Qualifications
- Experience in a senior Food & Beverage role, preferably in a hotel, restaurant, or hospitality establishment
- Strong leadership and team management skills with the ability to motivate and develop staff
- Comprehensive knowledge of food and beverage service procedures, standards, and best practices
- Excellent time management, communication, and interpersonal skills
- Creative problem-solver with the ability to think quickly and make decisive decisions in a fast-paced environment
- Customer-focused mindset with a genuine passion for delivering exceptional dining experiences
- Proficiency in inventory management, cost control techniques, and financial analysis
- Experience with point-of-sale (POS) systems and restaurant management software
- Food safety certification or willingness to obtain certification
- In-depth knowledge of various cuisines, culinary trends, and beverage programs
- Experience in event planning and execution
- Demonstrated ability to analyze sales data and guest feedback to drive operational improvements
- Flexibility to work various shifts, including early mornings, late nights and weekends
- Strong organizational and multitasking abilities
- Vendor and supplier relationship management experience
- Resilience and adaptability in managing challenging situations and changing priorities
- Additional Information
- Benefits
- £16.95 per hour
- Service Charge
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service
Food & Beverage Assistant Manager (F/M/X) in London employer: AccorHotel
Accor is an exceptional employer that prioritises your personal and professional growth, offering a vibrant work culture where every team member is valued. With competitive benefits such as a generous salary, service charge, and opportunities for international development, you can thrive in a supportive environment that encourages creativity and innovation in the hospitality industry. Join us to explore limitless possibilities and make a meaningful impact in the world of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant Manager (F/M/X) in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Accor's values and mission. This way, you can show how your personality aligns with their brand and make a lasting impression.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Accor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Food & Beverage Assistant Manager (F/M/X) in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for food and beverage and how it aligns with our values at Accor.
Tailor Your Experience:Make sure to highlight your relevant experience in the food and beverage industry. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Specific About Your Skills:We’re looking for strong leadership and team management skills, so be specific about how you've motivated and developed staff in your previous roles. Share examples that demonstrate your ability to create a positive working atmosphere.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Accor!
How to prepare for a job interview at AccorHotel
✨Know Your Stuff
Make sure you brush up on your knowledge of food and beverage service procedures, standards, and best practices. Accor values a customer-focused mindset, so be ready to discuss how you've delivered exceptional dining experiences in the past.
✨Show Off Your Leadership Skills
As a potential Food & Beverage Assistant Manager, you'll need strong leadership and team management skills. Prepare examples of how you've motivated and developed staff in previous roles, and think about how you can create a positive working atmosphere.
✨Be Ready for Problem-Solving
Accor is looking for creative problem-solvers who can think quickly in fast-paced environments. Think of specific challenges you've faced in previous jobs and how you resolved them. This will show your adaptability and resilience.
✨Engage with Guest Feedback
Understanding guest comments and feedback is crucial. Be prepared to discuss how you've used guest feedback to drive operational improvements and enhance customer satisfaction. This shows that you value guest relations and are committed to continuous improvement.
