At a Glance
- Tasks: Assist in creating stunning floral arrangements and exceed guest expectations daily.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality.
- Benefits: Enjoy exclusive discounts, gym access, and career development opportunities.
- Other info: Flexible role with opportunities to learn and grow in a dynamic environment.
- Why this job: Be part of a team that turns moments into memories for guests.
- Qualifications: 1 year experience in luxury retail or hospitality, with strong communication skills.
The predicted salary is between 12 - 12 £ per hour.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and creating special memories for guests through outstanding service excellence.
Your purpose will be to exceed guest expectations within our Florist department, assisting with daily tasks in the retail shop, workroom, online orders, and guest communication.
You will be accountable for:
- Ensuring the flower shop meets hotel brand and 5-star luxury standards.
- Providing professional service for all guest flower requests.
- Taking ownership of guest requests to completion.
- Preparing and delivering guest order requests as a priority.
- Maintaining display stands and pricing in the flower shop.
- Assisting with guest orders in a polite and helpful manner.
- Charging guests through the POS system.
- Updating guest profiles with requests and preferences.
- Encouraging upsell and revenue opportunities.
- Maintaining and monitoring stock levels.
- Assisting the Savoy Flowers Team with adhoc duties, especially at peak times.
- Working in a clean and tidy manner, ensuring safety and hygiene.
- Maintaining amicable relations with other departments.
- Complying with Food Hygiene and Safety legislation.
- Acting in accordance with fire, health, and safety regulations.
- Carrying out additional tasks as instructed by the leadership team.
- Adhering to all Savoy policies and procedures.
Qualifications:
- 1 year experience in Luxury London Retail or Hospitality Industry.
- Outstanding communication skills, both written and verbal.
- A confident and dynamic speaker, able to interact effectively with all levels of an organization.
- Enthusiastic and positive personality with the ability to build trusting relationships.
- Proven organizational skills and ability to meet deadlines with quality results.
- Applicable job-related skills as per Accountable Duties.
We believe in flexibility and multi-skilling, and you may be asked to perform different tasks to meet the needs of our guests and colleagues.
What’s in it for you?
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room, and wellness room.
- Laundry services for all colleagues.
- Gym access.
- Local discounts for F&B and retail.
Florist Intern at The Savoy Hotel in London employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Florist Intern at The Savoy Hotel in London
✨Get to Know Your Local Hotspots
In the hospitality food service game, it’s essential to know the local scene. Spend some time visiting restaurants, cafes, and bars in your area, especially those you’d love to work at. Chat with the staff, show genuine interest, and drop off your CV—some places prefer in-person applications over online submissions!
✨Leverage Your University’s Network
If you’re currently a student, don’t forget to tap into your university’s career services. They often have exclusive internship opportunities in hospitality, and they might host job fairs or networking events specifically for students. Use these platforms to connect with employers like AccorHotel—a solid foot in the door!
✨Showcase Your Personality
When applying for internships in the food service industry, a great personality can set you apart. Use your social media profiles to show off your passion for food and hospitality. Post about your favourite dishes, share reviews, or even blog about your experiences in culinary adventures. Employers love to see that spark!
✨Get Involved in Local Events
Participate in local food festivals, pop-up events, or culinary classes. These are fantastic opportunities to network and get to know people in the industry. Many times, internship offers pop up from these engagements, so keep your eyes open and be ready to seize the moment!
We think you need these skills to ace Florist Intern at The Savoy Hotel in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In the hospitality-food-service game, customer service is key! Make sure your CV lists any relevant experience and highlights your ability to communicate with customers. Describe any roles where you've handled inquiries or resolved issues, as this will show that you can keep guests happy and engaged.
Include Relevant Certifications:Got any food safety, hygiene, or customer service certifications? Don’t forget to include them in your application! These can give you the edge we need at AccorHotel because they demonstrate your knowledge of industry standards and commitment to excellent service.
Craft a Passionate Cover Letter:For an internship, showcase your enthusiasm for the hospitality industry in your cover letter. Tell us why you're eager to learn and how this experience will help you grow. Mention any particular areas of interest within the food service sector – it’ll make your application stand out!
Tailor Your Application to AccorHotel:Every place has its vibe! Research AccorHotel and tailor your application materials to reflect our mission and values. This might mean tweaking your CV to highlight experiences that align with our style or mentioning specific reasons why you want to join our team in your cover letter.
How to prepare for a job interview at AccorHotel
✨Show Your Passion for Service
In hospitality, it's all about that warm, welcoming vibe! We should demonstrate our enthusiasm for customer service during the interview. Think of examples where you've gone above and beyond for someone — even if it's just helping a friend or family member. It's not just about experience; your attitude counts for a lot in this field.
✨Master the Menu
If you're applying for an internship at AccorHotel, spend some time looking at their menu or services. Get familiar with their special dishes or unique offerings and be ready to talk about what excites you about them. This knowledge can impress the interviewers and show that you're genuinely interested in what they do.
✨Be Ready for Scenario-Based Questions
Expect some questions that put you in hypothetical situations, like how you'd handle a difficult customer. Prepare by thinking through a few scenarios beforehand and how you would respond. This will help showcase your problem-solving skills and calm demeanour — essential traits in hospitality!
✨Highlight Your Willingness to Learn
As an intern, they want to see that you’re eager to absorb knowledge and develop your skills. Make sure to express your interest in not just doing tasks, but actually learning the ropes of the industry. Share what you hope to take away from the internship at AccorHotel, whether it's mastering specific equipment or learning about team dynamics.
