At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences at Hyde London City.
- Company: Join a vibrant, luxurious hotel that celebrates music and personal connections.
- Benefits: Enjoy up to 28 days holiday, health perks, and discounts across brands.
- Other info: Opportunities for personal development and volunteering with partner charities.
- Why this job: Be part of a fast-growing brand and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and leadership qualities are essential.
The predicted salary is between 30000 - 32450 £ per year.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience.
We’re on the lookout for a Duty Manager to join our team at Hyde London City. You will be responsible for the overall daily running of the hotel front desk shifts, ensuring smooth service and making sure guests feel special and eager to come back for more.
What you’ll do…
- Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty.
- Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies.
- Manage guest experience end-to-end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty.
- Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements.
- Maximise occupancy, revenue, and profitability through effective communication, up-selling, promotions, and collaboration with all departments.
Qualifications
As Duty Manager, the essential skills required:
- Ability to multitask.
- Capacity to proactively manage the operation.
- Knowledge of Opera, H&S, large hotel operations.
- Skill in communication, guest service and leadership.
- Leadership qualities.
- Strong communicator.
- Personable.
- Flexible.
- Calm under pressure.
- Approachable.
- Focused.
Additional Information
What's in it for you... up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Duty Manager in London employer: AccorHotel
Hyde London City is an exceptional employer that offers a vibrant and dynamic work environment, perfect for those looking to thrive in the hospitality industry. With a focus on employee well-being, we provide generous benefits including up to 28 days of holiday, health cash plans, and opportunities for personal growth within a fast-growing brand. Our unique location in the heart of London, combined with a culture that celebrates creativity and connection, makes Hyde a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
