Day/Night Front Office Team Member in London

Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell. Ready to discover more? Get in touch with us. We would love to hear from you.

By working at the ibis London Blackfriars you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

Salary:

• Day shifts - £14.80/hour
• Night shifts - £15.30/hour

Shift timings:

• Early - 7:00am to 3:18pm
• Late - 3:00pm to 11:18pm
• Night - 11:00pm to 7:18am
• Occasional middle shift from 10:00am to 6:18pm on weekends

Responsibilities:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls.
• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Comply with safe work practices by following Accor Health, Safety and Environment policies.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Maintain standards of hygiene for food handling and presentation as prescribed by council/legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.
• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
• Complete all duties, and ensure a concise hand over for every shift.
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Qualifications:

• Previous experience working at reception preferred, but not essential.
• Knowledge of Opera Cloud preferred, but not essential.
• Good organizational skills.
• Able to work in a team.

Additional Information:

• Complimentary meals on duty and uniforms.
• Worldwide travel perks.
• 28 days holidays (increasing yearly to up to 5 extra days).
• Pension scheme.
• Personal development programs.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.