At a Glance
- Tasks: Welcome guests, provide personalised service, and multitask in a dynamic hotel environment.
- Company: Join the vibrant team at Ibis London Barking, where hospitality meets innovation.
- Benefits: Earn £14.37/hour, enjoy free meals, and access global discounts at Accor hotels.
- Why this job: Be part of a fun team and grow your career in the hospitality industry.
- Qualifications: Great interpersonal skills, flexible hours, and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Ibis London Barking is looking for an enthusiastic person to join our team at the hotel.
This position is for a Day and Night Reception Team Member who will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands and with great opportunities for growth within the company.
Ibis London Barking is home to 86 inviting guest bedrooms, each with an en‑suite power shower, 43" flat‑screen TV and tea & coffee facilities.
The hotel offers a value‑pack hot and cold breakfast spread each morning, setting you up for even the busiest of days.
Are you an ambitious individual looking to work in a fun, stimulating and engaging environment?
Please only apply if you have the right to work in the UK.
- Profile / Personality
- Provide a friendly and personalised welcome for our guests
- Offer an attentive and personalised service
- Handle any comments made by guests and ensure follow‑up
- Convey the image of the brand and the hotel
- Overview of Duties / Mission
- Show the ability to multitask and maintain a proactive personality in a busy, hands‑on role
- Welcome guests as soon as they arrive with care and attention, using a personalised approach
- Provide guests with a single point of contact throughout their stay
- Be ready to assist at any stage of the guests’ stay, from welcome to farewell
- Handle and resolve any guest feedback in the most efficient and satisfying manner
- Promote the company’s ALL loyalty programme
- Prepare all required documents for the day
- Required Skills and Experience for Day and Night Reception Team Member
- Good interpersonal skills, guest‑oriented and service‑mindful
- Flexible with working hours is essential
- Positive with a can‑do attitude
- Good presentation and confident speaking skills
- Working knowledge of Microsoft Office
- Good listening skills and ability to anticipate
- Well organised
- Team spirit
- Innovative
- Sales oriented
Benefits
- £14.37 hourly rate
- Working with a fabulous team that are at the heart of the hotel
- Free meals on duty and uniforms provided
- Accor F&B discount at any Accor hotel worldwide
- Accor Friends and Family Rates
- Accor Development Programme
- Additional holidays with service
- Cycle to work scheme
- Eye tests
- Double paid bank holiday
- 28 days of holiday
- And more: recommend a friend scheme; Employee Advisory Service; etc.
- #J-18808-Ljbffr
Day and Night Reception Team Member in London employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Day and Night Reception Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day and Night Reception Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
