Cloakroom Attendant, The Savoy Hotel in London

The Savoy is one of the world's most iconic hotels, known for outstanding service excellence. We blend our rich history with innovation and pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Your purpose will be:

• Responsible for the Hotel’s Cloakrooms from both ongoing service and cleanliness.

You will be accountable for:

• Good communication skills, both verbal and written.
• Showing utmost courtesy to all guests and helping wherever the need arises.
• Giving guests directions as needed.
• Tagging all bags and coats properly and handing over to the guest the corresponding number.
• Keeping all bags out of sight and secure.
• Returning any items to guests only when the corresponding ticket is handed in.
• Handing over all Lost and Found articles to Security by the end of shift.
• Ensuring that any ticket loss is resolved to the full satisfaction of the guest with the help of Security.
• Arranging with Valet to supply customers with jackets and ties to comply with dress code when needed.
• Acting as an Ambassador for the hotel, interacting positively and engagingly with all guests and patrons.
• Keeping all wet areas (urinals, toilets, washbasins) spotlessly clean.
• Ensuring a constant supply of clean hand towels and other requirements.
• Monitoring and replacing all paper requirements in a timely manner.
• Leaving on display and refilling agreed guest supplies.
• Maintaining stock of additional items to be available upon request.
• Providing shoeshine service if needed.
• Handing out towels to patrons and assisting in other reasonable hygiene needs.
• Cooperating fully with all other operating departments in the hotel.

What you will need to do in this role:

• 1-3 years’ experience working in the Hospitality Industry.
• Outstanding communication skills, both written and verbal.
• Flexibility is required from Monday to Sunday, with shift patterns: 07:00–15:30, 16:30–01:00, and additional shifts in between.
• Good toilet cleaning skills, ensuring high standards of hygiene and cleanliness.
• A confident and dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• An enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Applicable job-related skills as per Accountable Duties.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance.
• 31 days of holiday including public holidays (increasing to 33 days after 5 years).
• Cashback scheme for everyday wellbeing/healthcare expenses.
• Special rates for Savoy colleagues and their friends & family and discounts across Accor hotels worldwide.
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide.
• Free stay at The Savoy after successful completion of probation.
• 50% discount at our iconic American & Beaufort Bars.
• 50% discount at our world-famous Afternoon Tea.
• 50% discount at our spa and florist.
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
• 20% discount at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
• Colleague gym facility and Virgin Active gym membership discount.
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace.
• Annual optician reimbursements for eye tests and glasses.
• Colleague restaurant.
• Local F&B, retail and gym discounts.
• Interfaith prayer room.
• Wellness room.
• Cycle to work scheme.