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- Tasks: Maintain cleanliness and organisation in luxury changing areas, ensuring a top-notch guest experience.
- Company: Join Raffles London, a prestigious hotel known for luxury and exceptional service.
- Benefits: Enjoy 28 days holiday, free meals, and discounts at Accor worldwide.
- Other info: Great opportunities for personal growth and fun team events await you!
- Why this job: Be part of a team that creates memorable experiences in a stunning environment.
- Qualifications: Previous experience in luxury hospitality is a plus, but passion and dedication matter most.
The predicted salary is between 22000 - 26000 £ per year.
Company Description
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses, synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.
Job Description
Scope Of Position
As a Changing Room Attendant, you play a vital role in supporting the Spa Butler team in delivering a seamless, discreet, and exceptional guest experience. You are responsible for maintaining the highest standards of cleanliness, organisation, and presentation within all changing areas, ensuring they consistently reflect a Forbes Five-Star and LQA luxury environment. This role requires meticulous attention to detail, anticipation of guest needs, and a proactive, intuitive approach to service, ensuring every guest feels recognised, cared for, and completely at ease.
Responsibilities
- Operation
- Maintain impeccable cleanliness and organisation of all changing facilities, including lockers, showers, toilets, steam rooms, and relaxation lounges (B1 & B4).
- Conduct regular and thorough checks to ensure all areas are fully stocked, immaculately presented, and fully operational.
- Replenish towels, robes, slippers, and amenities promptly and proactively.
- Ensure all surfaces, floors, and wet areas are consistently clean, dry, and safe, adhering to health, safety, and luxury standards.
- Uphold presentation standards that always reflect a Forbes Five-Star and LQA environment.
- Support the butlers with any front of house or back of house duties as deemed necessary.
- Guest Experience
- Maintain a warm, professional, and discreet presence within the changing areas, delivering service in line with Forbes and LQA standards.
- Anticipate guest needs with an intuitive and proactive approach, supporting Spa Butlers in delivering a seamless, personalised experience.
- Recognise returning members and guests, ensuring they feel welcomed, valued, and always acknowledged.
- Assist guests with amenities, directions, and general queries in a calm and confident manner.
- Always ensure guest comfort, maintaining the highest levels of privacy, respect, and discretion.
- Create a tranquil, welcoming environment that enhances the overall spa journey.
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
Desirable: Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Why join our Raffles team? Not only will you be joining one of the world’s best hotels, you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Changing Room Attendant in London employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Changing Room Attendant in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Raffles London and its values. This way, you can show how your vibe matches theirs, making you a perfect fit for the Changing Room Attendant role.
✨Tip Number 2
Practice your guest interaction skills! Since this role is all about providing an exceptional experience, think of scenarios where you might need to anticipate guest needs. Role-play with a friend or family member to get comfortable with delivering that top-notch service.
✨Tip Number 3
Dress to impress! When you go for your interview, make sure you look sharp and professional. It’s a luxury environment, so showing that you understand the importance of presentation will definitely work in your favour.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Changing Room Attendant in London
Some tips for your application 🫡
Show Your Attention to Detail: In your application, highlight your meticulous nature and how you ensure cleanliness and organisation. We want to see that you understand the importance of maintaining a luxury environment, so share any relevant experiences that showcase this.
Emphasise Guest Experience: Make sure to mention your ability to anticipate guest needs and create a welcoming atmosphere. We love candidates who can demonstrate their proactive approach to service, so share examples of how you've made guests feel valued in the past.
Tailor Your Application: Take the time to customise your application for the Changing Room Attendant role. Use language from the job description to show us you’re a perfect fit for our team at Raffles London. It’s all about making that connection!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Raffles London at The OWO. Understand their values, history, and what makes them a luxury brand. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Attention to Detail
As a Changing Room Attendant, attention to detail is crucial. Prepare examples from your past experiences where you demonstrated this skill. Whether it’s maintaining cleanliness or anticipating guest needs, be ready to discuss how you ensure a seamless experience for guests.
✨Practice Your Guest Interaction Skills
Since the role involves direct interaction with guests, practice how you would greet and assist them. Role-play scenarios where you anticipate their needs or handle queries calmly and confidently. This will help you convey warmth and professionalism during the interview.
✨Be Ready to Discuss Health and Safety
Familiarise yourself with health and safety protocols relevant to the hospitality industry. Be prepared to discuss how you would handle potential hazards and ensure guest safety. Showing that you prioritise safety will demonstrate your commitment to maintaining high standards.